Retail Banking Relationship Specialist

Woodforest National Bank; North Charleston (SC); On-site; USD 42,000 - 65,000; Full time

Benefits offered by this job

401(k) with ESOP match

Paid time away

Medical coverage

Well-being program

Employee stock ownership plan (ESOP)

Job summary

Woodforest National Bank in South Carolina seeks a full-time Banker to serve as a frontline ambassador and grow retail customer relationships through excellent service and proactive marketing of banking products.

You will operate in a fast-paced retail environment, uphold Woodforest’s core values, and support digital banking tools while ensuring regulatory compliance and accurate transactions. Training and growth opportunities available.

Qualifications

• Minimum 2 years of relevant retail sales and/or customer service experience.
• Prior in-store retail banking experience preferred but not required.
• Willingness to accept coaching and feedback to improve performance.
• Strong communication, organizational, and problem-solving skills.
• Ability to work flexible or extended hours based on retail branch needs.

Responsibilities

• Identify customer needs and recommend banking solutions.
• Achieve individual sales goals through referrals and marketing outreach both inside and outside the branch.
• Resolve customer inquiries or concerns at first contact with internal partners as needed.
• Maintain accurate transaction processing, account opening, and adherence to policies and regulatory requirements.
• Explain complex solutions in a simple, easy-to-understand way.
• Deliver Woodforest Experience with warm, personalized customer interactions.
• Engage customers to understand financial needs and explain retail banking products clearly.
• Support digital banking tools and platforms in a technology-driven environment.
• Build relationships with customers, branch partners, and the community.

Skills

Retail sales

Customer service

Communication

Problem-solving

Flexible hours

Education

High School Diploma

Job description

Woodforest National Bank in South Carolina seeks a full-time Banker to serve as a frontline ambassador and grow retail customer relationships through excellent service and proactive marketing of banking products.

You will operate in a fast-paced retail environment, uphold Woodforest’s core values, and support digital banking tools while ensuring regulatory compliance and accurate transactions. Training and growth opportunities available.