Retail Banking Relationship Specialist

Fifth Third Bank; Chicago (IL); On-site; USD 44,000 - 70,000; Full time

Job summary

Fifth Third Bank in Chicago, IL is seeking candidates for the Retail Personal Banker II program. After a 4–8 week onboarding, you rotate through Operations and Sales & Service to gain certification and perform a sales-focused role promoting deposits, loans, and fee-based services.

The position emphasizes consultative selling, relationship building, and a strong customer service mindset within a dynamic team environment. Willingness to travel locally for training and field activities is required.

Qualifications

• College degree or work experience providing transferrable skills or combination of education and experience.
• Experience in the financial industry preferred.
• Demonstrated ability to develop comfort level with sales activities designed to acquire new consumer household and small business customers and/or cross-sell to established customers.
• Must be able to demonstrate understanding of advanced math functions that will allow for analysis of credit and financial information.
• Ability to professionally represent Fifth Third Bank in terms of appearance and verbal/written communication.
• Demonstrated ability to develop a working knowledge of Retail policies and procedures in order to utilize good judgment in making sound decisions.
• This position requires S.A.F.E. Act registration at the time of employment through the Nationwide Mortgage Licensing System (NMLS). The NMLS web site (mortgage.nationwidelicensingsystem.org) provides the MU4R questions and registration Required for employment in this position.

Responsibilities

• Use the consultative sales process and Financial Needs Assessment to build a thorough customer profile and identify current and future financial needs.
• Maintain an in-depth knowledge of Retail consumer and small business products/services and recommend appropriate solutions using our value proposition.
• Utilize CAMP and other approved Marketing tools to proactively reach out to customers and set appointments for periodic financial reviews.
• Primarily focused on cross-selling to existing customer base and engaging in outside sales activities as directed.
• Establish close working relationships with assigned Business Partners, referring customers to provide timely, holistic financial solutions.
• Consistently meet/exceed customer experience and production goals and enhance year-over-year revenue growth.

Education

College degree or work experience providing transferrable skills or combination of education and experience

Job description

Fifth Third Bank in Chicago, IL is seeking candidates for the Retail Personal Banker II program. After a 4–8 week onboarding, you rotate through Operations and Sales & Service to gain certification and perform a sales-focused role promoting deposits, loans, and fee-based services.

The position emphasizes consultative selling, relationship building, and a strong customer service mindset within a dynamic team environment. Willingness to travel locally for training and field activities is required.