Retail Banking Customer Experience Leader

Equity Bank; Lincoln (NE); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Health & Vision Insurance

Life Insurance

Flexible Spending

Cancer Insurance

401K with Company Match

Vacation & Sick Time

ESPP

Pet Insurance

Retail Banking Benefits

Job summary

Equity Bank in Lincoln, NE is seeking a Customer Service Manager to lead our Retail team and ensure a superior banking experience for clients. You will coach 2–4 staff, partner with the Branch Manager on sales routines, and implement procedures to drive growth and efficiency.

Join a community-focused bank offering competitive benefits and opportunities to develop in a welcoming, professional environment while maintaining compliance with applicable laws and policies.

Qualifications

• High School Diploma or equivalent.
• Previous banking experience preferred.
• Excellent interpersonal, verbal, and written communication skills.
• Computer proficiency in Windows-based systems.
• Ability to maintain a high degree of confidentiality.
• Strong attention to detail and organizational skills.
• Capable of working with a team to determine solutions.
• Ability to travel to Wichita, KS during first week of employment for required training.

Responsibilities

• Lead and manage the performance of retail bank non-exempt employees.
• Partner with Branch Manager to conduct sales management routines including daily skills coaching, weekly team meetings, monthly employee check-ins, and quarterly results coaching.
• Provide onsite leadership and motivation, as well as direct the daily work of 2–4 retail bank employees.
• Make recommendations and decisions regarding employee hiring, compensation, work schedule, promotion and discipline.
• Implement operating procedures and protocols.
• Train and develop bank team members for their current and future roles.
• Assist with Growth of Retail Bank Net Income; recommend and provide accounts, loans, and services that address clients’ financial needs.
• Assist Bank Manager to achieve budgeted bank targets for growth of deposits and loans as well as non-interest income.
• Control bank expenses as appropriate.
• Proactively refer clients to bank partners that result in additional revenue to the bank.
• Ensure Consistent Delivery of a Superior Customer Experience; demonstrate excellent customer service and ensure same by retail bank team.
• Assist Bank Manager to create a welcoming, engaging, professional environment for clients and your team to experience.
• Proactively resolve client issues and ensure follow-through by retail bank team.
• Perform teller duties as needed.
• Approve transactions for other employees within your assigned authority limit.
• Demonstrate Compliance with Applicable Laws and Regulations: follow ethics and regulatory policies; complete compliance training; assist in adherence across the team.

Skills

Interpersonal communication

Confidentiality

Attention to detail

Teamwork

Travel to Wichita

Education

High School Diploma or equivalent

Job description

Equity Bank in Lincoln, NE is seeking a Customer Service Manager to lead our Retail team and ensure a superior banking experience for clients. You will coach 2–4 staff, partner with the Branch Manager on sales routines, and implement procedures to drive growth and efficiency.

Join a community-focused bank offering competitive benefits and opportunities to develop in a welcoming, professional environment while maintaining compliance with applicable laws and policies.