Retail Banking Customer Experience Manager

Socket.dev; Saint Joseph (MO); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Health, Dental & Vision Insurance

401(k) Retirement Plan with Company/SS

Generous Vacation & Sick Time

Employee Stock Purchase Plan (ESPP)

Job summary

Equity Bank in St. Joseph, MO is seeking a Customer Service Manager to lead a small retail banking team, deliver outstanding client service, and expand relationships with local customers.

You will coach a team of 2–4 tellers and staff, manage daily workflow, ensure compliance with banking procedures, and collaborate with the Branch Manager to meet deposit and loan targets while maintaining high service standards.

Qualifications

• High School Diploma or equivalent.
• Strong interpersonal, verbal, and written communication skills.
• Proficiency with Windows-based computer systems.
• Ability to maintain a high level of confidentiality and professionalism.
• Strong attention to detail with effective organizational and time-management skills.
• Ability to collaborate effectively with a team to identify and implement solutions.
• Willingness to travel to Wichita, Kansas during the first week of employment for required training.

Responsibilities

• Lead and coach a small team of 2–4 retail bank employees on daily workflows and sales routines.
• Hire, compensate, schedule, and evaluate staff performance.
• Ensure adherence to bank procedures and risk controls.
• Develop team members for current roles and future career growth.
• Deliver banking products and services aligned with client needs and targets.
• Maintain excellent customer service and resolve escalated issues.
• Perform teller duties as needed and approve transactions within authority.
• Ensure compliance with laws, AML/BSA and internal policies.

Skills

Interpersonal skills

Verbal communication

Written communication

Windows proficiency

Confidentiality

Time management

Team collaboration

Travel readiness

Education

High School Diploma or equivalent

Tools

Windows-based systems

Job description

Equity Bank in St. Joseph, MO is seeking a Customer Service Manager to lead a small retail banking team, deliver outstanding client service, and expand relationships with local customers.

You will coach a team of 2–4 tellers and staff, manage daily workflow, ensure compliance with banking procedures, and collaborate with the Branch Manager to meet deposit and loan targets while maintaining high service standards.