Retail Banking Client Experience Specialist

PNC; Hartville (OH); On-site; USD 34,000 - 56,000; Full time

Benefits offered by this job

Medical and dental coverage

401(k) with match

Paid time off

Job summary

PNC Hartville Branch seeks a Client Experience Associate to deliver a distinctive customer experience and educate customers on banking options. Based in Hartville, OH, you will work with branch colleagues to meet customers' financial needs and drive loyalty.

No degree is required, and training is provided. The role emphasizes in-office collaboration, risk awareness, and using technology to enhance service quality. Benefits are offered to eligible employees.

Qualifications

• No university/college degree required; high school diploma or GED acceptable.
• Typically <1 year of related experience may be sufficient.
• Role emphasizes customer-centric banking knowledge and adherence to branch policies.

Responsibilities

• Delivers a unique customer experience aimed at improving customer financial wellbeing and creating loyalty while increasing share of wallet.
• Identifies opportunities through meaningful conversations with customers and refers to branch staff as appropriate.
• Performs lobby engagement to connect with customers and promote PNC products, leveraging technology and resources.
• Applies product and procedural knowledge to solve customer problems and ensure accurate branch operations.
• Supports proactive sales conversations and a defined sales process to elevate client loyalty.

Skills

Accountability

Banking

Branch Banking

Client Loyalty

Customer Experience (CX)

Customer Service

Identifying Opportunities

Leveraging Technology

Proactive Sales

Education

No Degree

Job description

PNC Hartville Branch seeks a Client Experience Associate to deliver a distinctive customer experience and educate customers on banking options. Based in Hartville, OH, you will work with branch colleagues to meet customers' financial needs and drive loyalty.

No degree is required, and training is provided. The role emphasizes in-office collaboration, risk awareness, and using technology to enhance service quality. Benefits are offered to eligible employees.