Retail Banking Branch Leader

Commerce Bank; Wichita (KS); On-site; USD 65,000 - 96,000; Full time

Benefits offered by this job

Health, dental, and vision insurance

401(k) and life insurance

Paid vacation and personal time

Career development and education

Job summary

Commerce Bank is seeking a Branch Manager to lead all Retail Banking operations at the assigned Wichita branch. You will drive excellence in operations, compliance and customer service while guiding growth and talent development.

This role oversees day-to-day activities, leads a branch team, and sets strategic plans to meet financial and service goals. Strong leadership and a commitment to our customer-first culture are essential.

Qualifications

• Associate’s degree or equivalent combination of education and experience required.
• 2+ years’ experience as a Banking Services Manager/Consultant, Financial Services Representative or similar position required.
• 1+ years’ leadership/supervisory experience required; assistant management experience preferred.

Responsibilities

• Responsible for all Retail Banking day-to-day activities including operations, administration and providing directions to branch staff at designated location(s).
• Manage the full branch team to effectively deliver quality customer experience and be a role model of expected behaviors.
• Observe and coach branch team through a structured coaching process to improve customer experience; Support and promote team development via goal setting, communication, coaching, delegation, and training.
• Monitor key business results and use coaching model to ensure branch can effectively meet expected results including operational, sales, and business development goals.
• Monitor sales efforts, set goals, and implement strategies to meet branch objectives. Build and maintain customer relationships, including small business.
• Ensure adherence to policies, procedures, and security standards. Adhere to budgets, monitor results, and generate creative solutions to operational challenges.
• Guide staff in delivering the customer experience model, resolve customer issues promptly, and maintain service excellence; handle customer interactions as needed, including researching problems and providing follow-up to customers/team members
• Leverage approved staffing model to ensure branch resources meet forecasted needs
• Ensure team remains current on product knowledge, policies, and procedures to meet individual and branch goals
• Build and maintain small business relationships by managing branch relationships and working directly with current small business customers to sell/cross sell products
• Lead, mentor and motivate team members to implement the department strategy and manage department workflow with guidance on departmental projects/issues, and provide coaching and development opportunities appropriate to each direct report's individual needs
• Perform all necessary management functions, including hiring, evaluations, annual increase allocations and disciplinary action as required
• Communicate decisions, priorities and relevant information to team members effectively
• Support budget management, planning and expenditure
• Perform other duties as assigned

Skills

Team leadership

Customer experience

Communication

Problem solving

Relationship building

Staff coaching

Operational excellence

Confidentiality

Financial services knowledge

Microsoft Office

Education

Associate’s degree

Tools

Microsoft Word

Excel

Teams

Outlook

Job description

Commerce Bank is seeking a Branch Manager to lead all Retail Banking operations at the assigned Wichita branch. You will drive excellence in operations, compliance and customer service while guiding growth and talent development.

This role oversees day-to-day activities, leads a branch team, and sets strategic plans to meet financial and service goals. Strong leadership and a commitment to our customer-first culture are essential.