Retail Banking Associate — Grow Relationships & Service

Woodforest; Alliance (NE); On-site; USD 35,000 - 55,000; Full time

Job summary

Woodforest National Bank is seeking a Banker to serve as a frontline ambassador and build strong retail customer relationships in Alliance, NE. You will deliver the Woodforest Experience through exceptional service, proactive marketing, and consistent execution of operational excellence.

The role emphasizes helping customers, thriving in retail sales, and living Woodforest's Core Values of Ownership, Service, Community, and Integrity in every interaction.

Qualifications

• Minimum of 2 years of relevant retail sales and/or customer service experience.
• Prior in-store retail banking experience preferred but not required.
• Strong communication, organizational, and problem-solving skills.

Responsibilities

• Identify customer needs and recommend banking solutions.
• Achieve individual sales goals through conversations, referrals, and marketing outreach.
• Resolve customer inquiries at first contact with internal partners as needed.
• Maintain operational excellence through accurate transaction processing and account opening.
• Explain complex solutions simply.
• Deliver Woodforest Experience with personalized interactions.
• Support digital banking tools and platforms.

Skills

Retail sales

Customer service

Communication

Problem-solving

Multi-tasking

Education

High School Diploma

Tools

Cisco Duo app

Job description

Woodforest National Bank is seeking a Banker to serve as a frontline ambassador and build strong retail customer relationships in Alliance, NE. You will deliver the Woodforest Experience through exceptional service, proactive marketing, and consistent execution of operational excellence.

The role emphasizes helping customers, thriving in retail sales, and living Woodforest's Core Values of Ownership, Service, Community, and Integrity in every interaction.