Retail Banking Associate — Customer Care & Solutions

Carter Bankshares in; Ferrum (VA); Presencial; USD 19.000 - 30.000; Jornada completa

Descripción de la vacante

Carter Bankshares is hiring a Financial Services Representative in Ferrum, VA. You will be the first point of contact for customers, guiding them through everyday banking needs with a proactive and personalized touch.

You will handle transactions, educate customers on self-service options, and refer to branch partners to grow relationships and support financial goals. Strong communication and problem solving are essential.

Formación

• Minimum high school diploma or equivalent; some college is a plus.
• Experience delivering customer service or sales in a retail or banking environment preferred.
• Basic understanding of banking products and services.

Responsabilidades

• Provide a range of customer services including transactions, account servicing, and opening new accounts.
• Deliver an exceptional customer experience with proactive engagement and solutions.
• Identify customer needs and refer to appropriate partners or bank specialists.
• Resolve basic account or customer issues and escalate when necessary while following policy.

Conocimientos

Customer service

Verbal communication

Written communication

Listening skills

Problem solving

Collaboration

Cash handling

Educación

High school diploma

Some college

Herramientas

MS Office

Descripción del empleo

Carter Bankshares is hiring a Financial Services Representative in Ferrum, VA. You will be the first point of contact for customers, guiding them through everyday banking needs with a proactive and personalized touch.

You will handle transactions, educate customers on self-service options, and refer to branch partners to grow relationships and support financial goals. Strong communication and problem solving are essential.