Retail Banker II - Advisory & Loan Solutions

TD Bank; Springfield (MA); On-site; USD 23,000 - 30,000; Full time

Benefits offered by this job

Competitive salary

Training and onboarding sessions

Career development opportunities

Job summary

TD Bank is seeking a Retail Banker II in West Springfield, Massachusetts. This position plays a crucial role in delivering banking solutions and customer service, acting as a liaison between customers and TD’s offerings.

The ideal candidate will have a High School Diploma and related customer service experience, while being proficient in Microsoft Office. The role demands exceptional communication and problem-solving skills, with a focus on building customer relationships and ensuring satisfaction.

Qualifications

• 2+ years of related experience working with customers and/or sales in any capacity.
• Teller experience preferred.
• Ability to provide community services, including Financial Education classes.

Responsibilities

• Act as a subject matter expert regarding products and services.
• Establish and nurture customer relationships.
• Evaluate and resolve customer issues independently or escalate as needed.

Skills

Customer Service Skills

Problem-solving skills

Organizational skills

Communication skills

Education

High School Diploma or GED

2-year degree preferred

Tools

Microsoft Office

Customer Relationship Management tools

Job description

TD Bank is seeking a Retail Banker II in West Springfield, Massachusetts. This position plays a crucial role in delivering banking solutions and customer service, acting as a liaison between customers and TD’s offerings.

The ideal candidate will have a High School Diploma and related customer service experience, while being proficient in Microsoft Office. The role demands exceptional communication and problem-solving skills, with a focus on building customer relationships and ensuring satisfaction.