Retail Banking Advisor II — Grow Your Career

TD Bank Group; Worcester (MA); On-site; USD 48,000 - 64,000; Full time

Benefits offered by this job

Total Rewards

Career development

Job summary

TD Bank is seeking a Retail Banker II in Worcester, MA to act as a customer liaison and provide consultative advice on personal and business banking solutions. You will build relationships, understand customer needs, and guide them through TD product options while delivering a legendary customer experience.

The role emphasizes product knowledge, relationship-building, and proactive service within a fast-paced retail banking environment.

Qualifications

• HS Diploma or GED required; 2 year degree preferred.
• 2+ years of related experience in customer-facing roles or sales in banking.
• Strong communication and problem-solving skills.

Responsibilities

• Advise customers on TD banking solutions and products.
• Assist customers with account openings and loan applications.
• Deliver exceptional customer service and resolve issues.
• Utilize CRM tools to identify customer needs and referrals.

Skills

Customer service

Sales experience

Banking products knowledge

CRM tools

Education

HS Diploma or GED

Tools

Microsoft Office

CRM software

Job description

TD Bank is seeking a Retail Banker II in Worcester, MA to act as a customer liaison and provide consultative advice on personal and business banking solutions. You will build relationships, understand customer needs, and guide them through TD product options while delivering a legendary customer experience.

The role emphasizes product knowledge, relationship-building, and proactive service within a fast-paced retail banking environment.