Retail Backroom & Customer Experience Associate

The TJX Companies, Inc.; Toms River (NJ); On-site; USD 22,000 - 23,000; Full time

Benefits offered by this job

Associate discount

401(k)

Health insurance

Paid holidays

Job summary

Marshalls in Toms River, part of The TJX Companies, Inc., seeks team members to deliver a highly satisfied customer experience while keeping the store clean, organized, and welcoming.

You'll engage with customers, process purchases, support merchandising standards, and participate in safety and loss-prevention initiatives. The role emphasizes teamwork, adaptability, and a positive store culture within a fast-paced off-price retail environment.

Qualifications

• Possesses excellent customer service skills
• Able to work a flexible schedule to support business needs
• Possesses strong communication and organizational skills with attention to detail
• Capable of multi-tasking
• Capable of lifting heavy objects with or without reasonable accommodation
• Works effectively with peers and supervisors
• Retail customer experience preferred

Responsibilities

• Role models established customer experience practices with internal and external customers
• Supports and embodies a positive store culture through honesty, integrity, and respect
• Accurately rings customer purchases/returns and counts change back to customer according to established operating procedures
• Promotes credit and loyalty programs
• Maintains and upholds merchandising philosophy and follows established merchandising procedures and standards
• Accurately processes and prepares merchandise for the sales floor following company procedures and standards
• Initiates and participates in store recovery as needed throughout the day
• Maintains all organizational, cleanliness, and recovery standards for the sales floor and participates in the maintenance/cleanliness of the entire store
• Provides and accepts recognition and constructive feedback
• Adheres to all labor laws, policies, and procedures
• Supports and participates in store shrink reduction goals and programs
• Participates in safety awareness and maintains a safe environment
• Other duties as assigned

Skills

Customer service

Flexible schedule

Communication

Multitasking

Attention to detail

Teamwork

Job description

Marshalls in Toms River, part of The TJX Companies, Inc., seeks team members to deliver a highly satisfied customer experience while keeping the store clean, organized, and welcoming.

You'll engage with customers, process purchases, support merchandising standards, and participate in safety and loss-prevention initiatives. The role emphasizes teamwork, adaptability, and a positive store culture within a fast-paced off-price retail environment.