Retail Associate Manager: Lead Teams & Customer Experience

J.Crew Group; Livingston (NJ); On-site; USD 36,000 - 45,000; Full time

Benefits offered by this job

Competitive base pay and bonus

60% discount on branded products

Paid Time Off (PTO)

401(k) with employer match

Medical, dental, vision, life ins.

Discounts on entertainment, travel, &

Job summary

J.Crew Group in New Jersey is seeking an Associate Manager to lead a key area of the store while ensuring profitability and brand integrity. You will coach and develop associates, drive customer engagement, and help maintain exceptional store standards in a fast-paced environment.

You will partner with the Store Director to maximize profitability, own a division such as Visual Merchandising or Operations, and step into other roles to keep operations running smoothly and store goals on track.

Qualifications

• 3+ years of full-time retail management experience.
• Passionately support our brand, customers, and teams.
• Stay up to date with current fashion trends and industry developments.
• Embrace teamwork, flexibility, and courtesy while executing tasks.
• Innovate and champion new ideas while navigating uncertainty, demonstrating strong problem-solving skills.
• Have scheduling flexibility, including nights, weekends and holidays.
• Must bend, reach, and lift at least 40 pounds (18 kilos).

Responsibilities

• Collaborate with the Store Director to act as a shared business owner with a meaningful connection to every aspect of the brand while maximizing profitability.
• Own your designated division of responsibility (Visual Merchandising, Operations, HR, Service & Selling, etc.).
• Manage store operations, systems, and technology while ensuring accountability.
• Support Store Director with recruiting, training and development efforts.
• Partner with Store Director and management team to curate a collaborative working environment for all associates.
• Ensure the team is always on track to exceed goals and provide best-in-class customer service.
• Come up with innovative ways to engage the community and build loyalty through events.
• Can step into a variety of roles on the sales floor, if needed.

Skills

Retail management

Customer service

Team leadership

Scheduling planning

Problem solving

Job description

J.Crew Group in New Jersey is seeking an Associate Manager to lead a key area of the store while ensuring profitability and brand integrity. You will coach and develop associates, drive customer engagement, and help maintain exceptional store standards in a fast-paced environment.

You will partner with the Store Director to maximize profitability, own a division such as Visual Merchandising or Operations, and step into other roles to keep operations running smoothly and store goals on track.