Retail Associate: Elevate Customer Experience

The TJX Companies, Inc.; Charlotte (NC); On-site; CAD 2,066,000 - 3,031,000; Full time

Benefits offered by this job

Associate discount

Credit union

Referral bonuses

Medical/dental/vision

Job summary

The TJX Companies, Inc. is seeking a customer-focused associate to deliver exceptional shopping experiences and maintain a clean, organized store environment.

You may work across various store areas to support business needs, while promoting credit and loyalty programs and upholding merchandising standards. Responsibilities include accurate checkout, store recovery, and adherence to labor policies, with opportunities for growth across TJX brands and locations.

Qualifications

• Excellent customer service skills
• Able to work a flexible schedule to support business needs
• Strong communication and organizational skills with attention to detail
• Capable of multi-tasking
• Able to respond to changes in direction or unexpected situations
• Capable of lifting heavy objects with or without accommodation
• Works effectively with peers and supervisors
• Retail customer experience preferred

Responsibilities

• Role models established customer experience practices with internal and external customers
• Supports and embodies a positive store culture through honesty, integrity, and respect
• Accurately rings customer purchases/returns and counts change back to customer according to established operating procedures
• Promotes credit and loyalty programs
• Maintains and upholds merchandising philosophy and follows established merchandising procedures and standards
• Accurately processes and prepares merchandise for the sales floor following company procedures and standards
• Initiates and participates in store recovery as needed throughout the day
• Maintains all organizational, cleanliness, and recovery standards for the sales floor and participates in the maintenance/cleanliness of the entire store
• Provides and accepts recognition and constructive feedback
• Adheres to all labor laws, policies, and procedures
• Supports and participates in store shrink reduction goals and programs
• Participates in safety awareness and maintains a safe environment
• Other duties as assigned

Skills

customer service

flexible scheduling

communication

multi-tasking

attention to detail

teamwork

retail experience

Job description

The TJX Companies, Inc. is seeking a customer-focused associate to deliver exceptional shopping experiences and maintain a clean, organized store environment.

You may work across various store areas to support business needs, while promoting credit and loyalty programs and upholding merchandising standards. Responsibilities include accurate checkout, store recovery, and adherence to labor policies, with opportunities for growth across TJX brands and locations.