Retail Associate: Donor & Customer Support

GOODWILL IND OF THE CHESAPEAKE INC; Annapolis (MD); On-site; USD 17,000 - 22,000; Full time

Job summary

Goodwill Industries of the Chesapeake is hiring a Retail Associate to support daily store operations, including customer service, donation intake, merchandise processing, and sales floor support. This is a hands-on, team-based role for someone who enjoys variety, staying active, and making a positive impact in their community.

The ideal candidate is reliable, customer-focused, and able to work weekends, holidays, and flexible shifts as needed, with strong teamwork and communication skills to

Qualifications

• High school diploma or equivalent preferred.
• Customer service, retail, or material handling experience preferred.
• Ability to follow instructions and work with frequent interruptions.
• Strong communication and teamwork skills.
• Dependable, adaptable, and service-oriented.
• Some locations may require forklift operation (certification provided if needed within 30 days of hire).
• Must be able to read clothing tags and labels in English.

Responsibilities

• Greet and assist customers and donors in a professional, friendly manner
• Help donors unload items, issue donation receipts, and maintain accurate records
• Support merchandise production by sorting, pricing, and tagging goods
• Stock and maintain organized sales floor and backroom areas
• Operate a cash register and POS system accurately
• Assist with daily opening, closing, and recovery tasks
• Support fundraising initiatives and uphold Goodwill’s mission
• Follow safety, cleanliness, and housekeeping standards

Skills

Customer service

Retail

Teamwork

Communication

Service-oriented

Forklift operation

Education

High school diploma or equivalent

Tools

Forklift operation

Job description

Goodwill Industries of the Chesapeake is hiring a Retail Associate to support daily store operations, including customer service, donation intake, merchandise processing, and sales floor support. This is a hands-on, team-based role for someone who enjoys variety, staying active, and making a positive impact in their community.

The ideal candidate is reliable, customer-focused, and able to work weekends, holidays, and flexible shifts as needed, with strong teamwork and communication skills to