Retail Associate - Customer Service

GOODWILL IND OF THE CHESAPEAKE INC; Glen Burnie (MD); On-site; USD 32,000 - 42,000; Full time

Job summary

Goodwill Industries of the Chesapeake is hiring a Retail Associate to support daily store operations, including customer service, donation intake, merchandise processing, and sales floor support. This is a hands-on, team-based role for someone who enjoys variety and staying active.

You will greet customers, assist donors, price and tag goods, stock the sales floor, operate a cash register, and help with opening/closing tasks while upholding Goodwill’s mission in the local community.

Qualifications

• High school diploma or equivalent preferred.
• Customer service, retail, or material handling experience preferred.
• Ability to follow instructions and work with interruptions.
• Strong communication and teamwork skills.

Responsibilities

• Greet and assist customers and donors in a professional, friendly manner.
• Help donors unload items, issue donation receipts, and maintain accurate records.
• Support merchandise production by sorting, pricing, and tagging goods.
• Stock and maintain organized sales floor and backroom areas.
• Operate a cash register and POS system accurately.
• Assist with daily opening, closing, and recovery tasks.
• Support fundraising initiatives and uphold Goodwill’s mission.
• Follow safety, cleanliness, and housekeeping standards.

Skills

Customer service

Retail experience

Teamwork

Communication

Adaptable

Education

High school diploma

Tools

Forklift operation

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Goodwill Industries of the Chesapeake is hiring a Retail Associate to support daily store operations, including customer service, donation intake, merchandise processing, and sales floor support.

This is a hands-on, team-based role for someone who enjoys variety, staying active, and making a positive impact in their community.

What You’ll Do

• Greet and assist customers and donors in a professional, friendly manner
• Help donors unload items, issue donation receipts, and maintain accurate records
• Support merchandise production by sorting, pricing, and tagging goods
• Stock and maintain organized sales floor and backroom areas
• Operate a cash register and POS system accurately
• Assist with daily opening, closing, and recovery tasks
• Support fundraising initiatives and uphold Goodwill’s mission
• Follow safety, cleanliness, and housekeeping standards

Schedule & Availability

• Full Time hours
• Weekend availability (Saturday and Sunday) is required
• Ability to work flexible shifts, including evenings and holidays
• Reliable transportation required for each scheduled shift

What We’re Looking For

• High school diploma or equivalent preferred
• Customer service, retail, or material handling experience preferred
• Ability to follow instructions and work with frequent interruptions
• Strong communication and teamwork skills
• Dependable, adaptable, and service-oriented
• Some locations may require forklift operation (certification provided if needed within 30 days of hire)
• Must be able to read clothing tags and labels in English

Physical Requirements

• Lift up to 50 lbs (frequent lifting up to 25 lbs)
• Stand, walk, bend, reach, and use hands throughout shift
• Medium physical demand work environment

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Why Work at Goodwill?

Goodwill Industries of the Chesapeake offers competitive pay, growth opportunities, and the chance to support programs that strengthen our local community.