Retail Associate: Donations & Customer Care

Goodwill of Central and Coastal Virginia; Midlothian (VA); On-site; USD 17,000 - 21,000; Part time

Job summary

Goodwill of Central and Coastal Virginia is seeking a Store Associate to contribute to our mission in a busy retail store. You will help maximize efficiency, maintain store appearance, and ensure customer and associate satisfaction. You will process donations promptly to place items on the sales floor.

No prior experience required; a High School Diploma or GED is preferred. You will work in a fast-paced team, learn multiple procedures, and support safety and asset protection policies.

Qualifications

• Customer-focused retail experience preferred but not required.
• Strong communication and teamwork skills.
• Ability to learn store procedures and products quickly.

Responsibilities

• Inspects donations and determines marketability per Retail Operations Manual.
• Sorts raw materials and categorizes for store use, salvage, or trash.
• Tags donated items according to rotation system.
• Hangs and places sorted goods on sales floor based on productivity standards.
• Produces the required number of items daily per minimum standards.
• Adheres to uniform dress code and safety rules.
• Communicates effectively with customers, peers and management.
• Cross-trains in multiple production and customer service positions.
• Aids in assets protection and maintains security procedures.
• Keeps to schedule and handles daily physical duties (lifting up to 50 lbs).

Skills

Customer Focus

Communication

Job Skills Knowledge

Drives for Results

Lives the Values

Education

High School Diploma or GED

Job description

Goodwill of Central and Coastal Virginia is seeking a Store Associate to contribute to our mission in a busy retail store. You will help maximize efficiency, maintain store appearance, and ensure customer and associate satisfaction. You will process donations promptly to place items on the sales floor.

No prior experience required; a High School Diploma or GED is preferred. You will work in a fast-paced team, learn multiple procedures, and support safety and asset protection policies.