Retail Associate - Customer Experience Pro

The TJX Companies, Inc.; Orange (CA); On-site; USD 23,000 - 24,000; Full time

Benefits offered by this job

Associate discount

EAP

Smoking cessation

Bereavement

401(k) matching

Child care discounts

Cell phone discounts

Pet insurance

Legal insurance

Credit union

Referral bonuses

Job summary

Marshalls, part of The TJX Companies, is hiring at our Orange, CA store. You will deliver a highly satisfied customer experience by engaging with customers, maintaining a clean store, and following operating procedures. You may cross-train to support various areas and assist in loss prevention and safety.

We value excellent service, flexibility in scheduling, and strong communication. Candidates should be able to multi-task, lift heavy objects, and work well with teammates.

Qualifications

• Excellent customer service skills
• Able to work a flexible schedule to support business needs
• Strong communication and organizational skills with attention to detail
• Capable of multi-tasking
• Able to respond appropriately to changes in direction or unexpected situations
• Capable of lifting heavy objects with or without reasonable accommodation
• Works effectively with peers and supervisors
• Retail customer experience preferred

Responsibilities

• Role models established customer experience practices with internal and external customers
• Supports and embodies a positive store culture through honesty, integrity, and respect
• Accurately rings customer purchases/returns and counts change back to customer according to established operating procedures
• Promotes credit and loyalty programs
• Maintains and upholds merchandising philosophy and follows established merchandising procedures and standards
• Accurately processes and prepares merchandise for the sales floor following company procedures and standards
• Initiates and participates in store recovery as needed throughout the day
• Maintains all organizational, cleanliness, and recovery standards for the sales floor and participates in the maintenance/cleanliness of the entire store
• Provides and accepts recognition and constructive feedback
• Adheres to all labor laws, policies, and procedures
• Supports and participates in store shrink reduction goals and programs
• Participates in safety awareness and maintains a safe environment
• Other duties as assigned

Skills

Customer service

Flexible schedule

Communication skills

Organizational skills

Multi-tasking

Lifting heavy objects

Team collaboration

Retail experience

Job description

Marshalls, part of The TJX Companies, is hiring at our Orange, CA store. You will deliver a highly satisfied customer experience by engaging with customers, maintaining a clean store, and following operating procedures. You may cross-train to support various areas and assist in loss prevention and safety.

We value excellent service, flexibility in scheduling, and strong communication. Candidates should be able to multi-task, lift heavy objects, and work well with teammates.