Retail Associate - Customer Experience & Merchandising

The TJX Companies, Inc.; Radnor Township (PA); On-site; USD 19,000 - 20,000; Full time

Benefits offered by this job

Associate discount

401(k) Associate contributions

cell phone discounts

credit union

scholarship program

adoption assistance

healthcare (medical/dental/vision)

paid holidays/vacation/sick

life insurance

short/long term disability

paid parental leave

HSA

health care FSA

auto/home insurance discounts

referral bonuses

Job summary

The TJX Companies, Inc. seeks a customer-focused associate to deliver a superior shopping experience in a fast-paced retail environment. You will engage with customers, process transactions, promote loyalty programs, and help maintain a clean, organized store floor across TJ Maxx locations.

The role emphasizes strong communication, multitasking, and respect for co-workers, with benefits and a supportive policy framework. Retail experience is valued.

Qualifications

• Excellent customer service skills
• Flexible schedule to support business needs
• Strong communication and organizational skills with attention to detail
• Ability to multi‑task
• Ability to respond appropriately to changes in direction or unexpected situations
• Capable of lifting heavy objects with or without reasonable accommodation
• Works effectively with peers and supervisors
• Retail customer experience preferred

Responsibilities

• Role models established customer experience practices with internal and external customers
• Supports and embodies a positive store culture through honesty, integrity, and respect
• Accurately rings customer purchases/returns and counts change back to customer according to established operating procedures
• Promotes credit and loyalty programs
• Maintains and upholds merchandising philosophy and follows established merchandising procedures and standards
• Accurately processes and prepares merchandise for the sales floor following company procedures and standards
• Initiates and participates in store recovery as needed throughout the day
• Maintains all organizational, cleanliness, and recovery standards for the sales floor and participates in the maintenance/cleanliness of the entire store
• Provides and accepts recognition and constructive feedback
• Adheres to all labor laws, policies, and procedures
• Supports and participates in store shrink reduction goals and programs
• Participates in safety awareness and maintains a safe environment
• Other duties as assigned

Job description

The TJX Companies, Inc. seeks a customer-focused associate to deliver a superior shopping experience in a fast-paced retail environment. You will engage with customers, process transactions, promote loyalty programs, and help maintain a clean, organized store floor across TJ Maxx locations.

The role emphasizes strong communication, multitasking, and respect for co-workers, with benefits and a supportive policy framework. Retail experience is valued.