Retail Associate: Customer Experience & Merchandising

The TJX Companies, Inc.; Lexington (KY); On-site; USD 18,000 - 19,000; Full time

Benefits offered by this job

Associate discount

401(k) Associate contributions

Health/dental/vision benefits

HSA; life insurance; disability

Job summary

The TJX Companies, Inc. Marshalls store is seeking team-oriented individuals to deliver a high-quality customer experience. You’ll interact with customers, ring purchases, assist with returns, promote loyalty programs, and help maintain organized, clean store environments.

Positions require the ability to work a flexible schedule and to lift items as needed. The company emphasizes a respectful culture, adherence to policies, and opportunities for growth within a Fortune 100 retailer.

Qualifications

• Excellent customer service skills.
• Able to work a flexible schedule to support business needs.
• Strong communication and organizational skills with attention to detail.
• Capable of multi-tasking.
• Able to respond to changes in direction or unexpected situations.
• Capable of lifting heavy objects with or without accommodation.
• Retail customer experience preferred.

Responsibilities

• Role models established customer experience practices with internal and external customers.
• Supports and embodies a positive store culture through honesty, integrity, and respect.
• Accurately rings customer purchases/returns and counts change back to customer according to established operating procedures.
• Promotes credit and loyalty programs.
• Maintains and upholds merchandising philosophy and follows established merchandising procedures and standards.
• Accurately processes and prepares merchandise for the sales floor following company procedures and standards.
• Initiates and participates in store recovery as needed throughout the day.
• Maintains all organizational, cleanliness, and recovery standards for the sales floor and participates in the maintenance/cleanliness of the entire store.
• Provides and accepts recognition and constructive feedback.
• Adheres to all labor laws, policies, and procedures.
• Supports and participates in store shrink reduction goals and programs.
• Participates in safety awareness and maintains a safe environment.
• Other duties as assigned

Skills

Customer service

Communication

Organizational skills

Multi-tasking

Flexibility

Attention to detail

Teamwork

Retail experience

Job description

The TJX Companies, Inc. Marshalls store is seeking team-oriented individuals to deliver a high-quality customer experience. You’ll interact with customers, ring purchases, assist with returns, promote loyalty programs, and help maintain organized, clean store environments.

Positions require the ability to work a flexible schedule and to lift items as needed. The company emphasizes a respectful culture, adherence to policies, and opportunities for growth within a Fortune 100 retailer.