Retail Associate: Customer Experience & Merchandising

The TJX Companies, Inc.; Berlin Township (NJ); On-site; USD 21,000 - 23,000; Full time

Benefits offered by this job

Associate discount

401(k) plan

Paid holidays

Medical/dental/vision insurance

Life insurance

Paid parental leave

Job summary

The TJX Companies, Inc. is hiring at Marshalls for a role dedicated to delivering excellent customer service and maintaining a clean, organized store environment in Berlin Township, NJ. You’ll engage with customers, process transactions, and support merchandising and store-wide operations.

The position emphasizes flexible scheduling, strong communication, and teamwork, with a focus on safety, loss prevention, and positive store culture. Retail experience is preferred.

Qualifications

• Excellent customer service skills.
• Flexible schedule to support business needs.
• Strong communication and organizational skills with attention to detail.
• Capable of multi-tasking.
• Able to respond appropriately to changes in direction or unexpected situations.
• Capable of lifting heavy objects with or without accommodation.
• Retail customer experience preferred.

Responsibilities

• Deliver a highly satisfied customer experience by engaging with customers and maintaining a clean, organized store.
• Model customer experience practices with internal and external customers.
• Assist in promoting credit and loyalty programs.
• Accurately ring purchases/returns and handle cash according to procedures.
• Maintain merchandising standards and prepare merchandise for the floor.
• Support store recovery, safety, and loss-prevention efforts, and uphold all policies and procedures.

Skills

Customer service

Communication

Organizational skills

Multi-tasking

Flexibility

Physical ability

Retail experience

Job description

The TJX Companies, Inc. is hiring at Marshalls for a role dedicated to delivering excellent customer service and maintaining a clean, organized store environment in Berlin Township, NJ. You’ll engage with customers, process transactions, and support merchandising and store-wide operations.

The position emphasizes flexible scheduling, strong communication, and teamwork, with a focus on safety, loss prevention, and positive store culture. Retail experience is preferred.