Retail Associate - Customer Experience & Discount

The TJX Companies, Inc.; Worcester (MA); On-site; USD 22,000 - 23,000; Full time

Benefits offered by this job

Associate discount

401(k) Associate contributions

Credit union

Scholarship program

Adoption assistance

Job summary

Marshalls at USA Marshalls Store 1151 Worcester MA is seeking a team member to deliver a high-quality customer experience. You will engage with customers, follow customer experience principles, and help keep the store clean and organized while supporting loss prevention standards.

The role involves cross-training in multiple store areas, promoting credit and loyalty programs, and assisting in merchandising and recovery tasks throughout the day.

Qualifications

• Excellent customer service skills.
• Able to work a flexible schedule to support business needs.
• Strong communication and organizational skills with attention to detail.
• Capable of multi-tasking.
• Able to respond to changes in direction or unexpected situations.
• Capable of lifting heavy objects with or without accommodation.
• Works effectively with peers and supervisors.
• Retail customer experience preferred.

Responsibilities

• Delivers highly satisfying customer experiences by engaging with customers and maintaining store standards.
• Rings up purchases/returns and handles cash according to procedures.
• Promotes credit and loyalty programs and supports merchandising procedures.
• Maintains clean, organized store and participates in safety and shrink-reduction efforts.
• Supports store recovery and adapts to changing tasks as needed.
• Other duties as assigned

Skills

Customer service

Flexible schedule

Communication

Multitasking

Adaptability

Teamwork

Job description

Marshalls at USA Marshalls Store 1151 Worcester MA is seeking a team member to deliver a high-quality customer experience. You will engage with customers, follow customer experience principles, and help keep the store clean and organized while supporting loss prevention standards.

The role involves cross-training in multiple store areas, promoting credit and loyalty programs, and assisting in merchandising and recovery tasks throughout the day.