Retail Associate: Customer Experience Champion

The TJX Companies, Inc.; New York (NY); On-site; USD 19,000 - 28,000; Full time

Benefits offered by this job

Associate discount

401(k) contributions

Health benefits

Paid holidays

Job summary

Marshalls in Brooklyn, NY is seeking a Customer Service Associate to deliver a highly satisfying shopper experience. You will engage with customers, help maintain a clean store, and support daily operations across the sales floor.

Responsibilities include ringing purchases, promoting loyalty programs, stocking merchandise, and ensuring safety and loss-prevention standards are met. A positive store culture and adaptability are valued in this fast-paced retail environment.

Qualifications

• Excellent customer service skills.
• Able to work a flexible schedule to support business needs.
• Strong communication and organizational skills with attention to detail.
• Capable of multi-tasking.
• Able to respond appropriately to changes in direction or unexpected situations.

Responsibilities

• Role models established customer experience practices with internal and external customers.
• Supports and embodies a positive store culture through honesty, integrity, and respect.
• Accurately rings customer purchases/returns and counts change back to customer according to established operating procedures.
• Promotes credit and loyalty programs.
• Maintains and upholds merchandising philosophy and follows established merchandising procedures and standards.
• Accurately processes and prepares merchandise for the sales floor following company procedures and standards.
• Initiates and participates in store recovery as needed throughout the day.
• Maintains all organizational, cleanliness, and recovery standards for the sales floor and participates in the maintenance/cleanliness of the entire store.
• Provides and accepts recognition and constructive feedback.
• Adheres to all labor laws, policies, and procedures.
• Supports and participates in store shrink reduction goals and programs.
• Participates in safety awareness and maintains a safe environment.
• Other duties as assigned

Skills

Customer service

Flexible schedule

Communication

Multi-tasking

Attention to detail

Job description

Marshalls in Brooklyn, NY is seeking a Customer Service Associate to deliver a highly satisfying shopper experience. You will engage with customers, help maintain a clean store, and support daily operations across the sales floor.

Responsibilities include ringing purchases, promoting loyalty programs, stocking merchandise, and ensuring safety and loss-prevention standards are met. A positive store culture and adaptability are valued in this fast-paced retail environment.