Retail Associate — Customer Experience Advocate

Ross Stores, Inc.; San Juan Capistrano (CA); On-site; USD 23,000 - 25,000; Full time

Job summary

Ross Stores, Inc. is seeking a Retail Associate to ensure a positive shopping experience. You will greet customers, assist with merchandise, operate the register, and maintain neat, safe store areas to deliver excellent service.

This role supports the brand in a fast-paced off-price environment, adheres to MOS and loss prevention practices, and contributes to a welcoming, inclusive store that reflects our values and commitment to customers and teammates.

Qualifications

• Ability to greet customers in a courteous and friendly manner.
• Ability to follow store best practices and maintain merchandise presentation.
• Ability to perform basic math for transactions.
• Willingness to work in a fast-paced retail environment.

Responsibilities

• Assist Customers at the register and with merchandise in a polite and knowledgeable manner.
• Greet customers with eye contact and a smile, and say thank you at checkout.
• Maintain a clean, organized store and replenished merchandise to standards.
• Follow safety and loss prevention policies and report issues to leadership.

Skills

Customer service

Cash handling

Teamwork

Register training

Tools

POS system

PDTs

Job description

Ross Stores, Inc. is seeking a Retail Associate to ensure a positive shopping experience. You will greet customers, assist with merchandise, operate the register, and maintain neat, safe store areas to deliver excellent service.

This role supports the brand in a fast-paced off-price environment, adheres to MOS and loss prevention practices, and contributes to a welcoming, inclusive store that reflects our values and commitment to customers and teammates.