Retail Associate - Customer Champion & Team Player

Ross Stores, Inc.; Calumet City (IL); On-site; USD 21,000 - 22,000; Full time

Benefits offered by this job

Associate Discount

401K (service requirements)

Employee Assistance Program

Benefit Hub Discount Mall

Job summary

Ross Stores, Inc. is seeking a Retail Associate to deliver a positive shopping experience. You will greet customers, assist with merchandise, and process transactions with accuracy, while maintaining a clean, safe store environment and adhering to company standards.

The role emphasizes customer service, teamwork, and following loss prevention practices, MOS policies, and store procedures to support sales goals and brand integrity.

Qualifications

• Ability to greet customers, maintain a friendly and helpful attitude, and assist with merchandise and checkout.
• Ability to perform basic math and handle transactions accurately.

Responsibilities

• Maintain safety as the number one priority on the sales floor.
• Keep store clean, organized, and merchandise presented to company standards.
• Greet customers, assist with questions, and process transactions courteously.
• Respond promptly to customer service calls and escalate to Store Leadership when needed.
• Protect the Ross brand and confidential information at all times.
• Follow MOS policies and manage stock dispositions under supervision.

Skills

Customer service

Safety awareness

Communication

Teamwork

Tools

POS systems

Job description

Ross Stores, Inc. is seeking a Retail Associate to deliver a positive shopping experience. You will greet customers, assist with merchandise, and process transactions with accuracy, while maintaining a clean, safe store environment and adhering to company standards.

The role emphasizes customer service, teamwork, and following loss prevention practices, MOS policies, and store procedures to support sales goals and brand integrity.