Retail Associate

Thuma; San Francisco (CA); On-site; USD 27,552 - 33,062; Part time

Benefits offered by this job

401(k) matching

Comprehensive medical, dental, and vision coverage

40% off products

Complimentary product credit

Job summary

Thuma is looking for a proactive Retail Associate to join its San Francisco team. This role involves providing exceptional customer service, maintaining store appearance, and operating systems effectively.

The ideal candidate has 1-2 years of retail experience, keen attention to detail, and strong communication skills. Thuma offers great benefits including a 401(k) with matching, paid time off, and employee discounts.

Qualifications

• 1-2 years of experience in a Retail role.
• Proven record of delivering excellent customer service.
• Proactive and motivated individual with the ability to take initiative.

Responsibilities

• Provide exceptional customer experience with personalized service.
• Maintain store visual identity through merchandising.
• Operate all systems including POS and inventory management.

Skills

Customer service

Retail experience

Communication skills

Problem solving

Microsoft Office proficiency

Tools

Shopify

NetSuite

Gladly

Job description

Thuma is seeking a proactive Retail Associate to join our team in San Francisco. Reporting directly to the Store Manager, the Retail Associate will exhibit an inviting, elevated, confident and friendly attitude whilst delivering a best-in-class customer experience as part of our San Francisco store team.

Key Responsibilities

• Provide exceptional customer experience, ensuring every guest receives warm, personalized service.
• Maintain the store’s visual identity within brand guidelines through merchandising and stock replenishment.
• Showcase excellent product and brand knowledge.
• Work collaboratively to achieve daily goals and contribute to the overall success of the store.
• Operate all systems seamlessly, including POS, inventory management, and clienteling platforms.
• Serve as a Thuma Brand Ambassador.
• Build and nurture client relationships.
• Support the ecommerce customer experience team by responding to customer service emails when needed.
• Step into the cafe when needed, taking orders and serving customers with precision and care.
• Support Management on back-of-house operations.
• Maintain store appearance and cleanliness on a daily basis.
• Other activities and functions to facilitate store success as necessary.

What You’ll Need

• This job requires availability to work flexible hours including weekends and occasional holidays.
• This job requires the ability to work in-person at the Thuma store in San Francisco.
• 1-2 years of experience in Retail.
• A proven record in delivering excellent customer service within a similar retail environment.
• Keen attention to detail.
• A proactive and motivated individual with the ability to take initiative.
• Proficiency in Microsoft Office; experience with Shopify, NetSuite and Gladly is a plus.
• Strong communication, collaboration and problem solving skills.

Physical Requirements

• Ability to be mobile on the sales floor for extended periods.
• Capacity to lift and move medium to large items, up to 75 lbs., using proper equipment and safety techniques.

Why Join Us

• 401(k): Participation in our 401(k) program with company matching up to 6% of your contributions.
• Benefits: Comprehensive medical, dental, and vision coverage with generous employer contributions, 100% paid parental leave, and company-sponsored One Medical and WellHub memberships.
• Paid Time Off: We operate with a high-performance mindset and we believe healthy, happy, relaxed people do better work.
• Time to Recharge: Retail teams receive select paid holidays, including key company closure days, along with holiday pay when working on designated holidays.
• Employee Discount: 40% off almost all Thuma products.
• Room Upgrade: A complimentary product credit upon joining, valued at up to $3,000.

$20 - $24 an hour

Thuma provides an estimate of the compensation for roles that may be hired as required by state regulations. Compensation may vary based on (a) location, as Thuma factors in specific location when benchmarking compensation for most roles; (b) individual candidate skills and qualifications; and (c) individual candidate experience. Additionally, Thuma leverages current market data to determine compensation, so posted compensation figures are subject to change as new market data becomes available. The salary, other compensation, and benefits information is accurate as of the date of this posting. Thuma reserves the right to modify this information at any time, subject to applicable law.