Retail Associate

Thuma; Los Angeles (CA); On-site; USD 28,240 - 33,062; Full time

Benefits offered by this job

Comprehensive medical, dental, and vision coverage

401k program with employer match

Paid Time Off

12 weeks of paid parental leave

40% employee discount

Complimentary product credit worth up to $2,000

Job summary

Thuma is looking for a Retail Associate in West Hollywood to deliver exceptional customer experiences and maintain store standards. Ideal candidates should have experience in retail and a proactive attitude.

This role requires working flexible hours, including weekends, and is essential for supporting back-of-house operations.

The anticipated starting wage is $20.50 – $24 an hour with comprehensive benefits including medical coverage and a generous employee discount.

Qualifications

• 1-2 years of experience in Retail.
• Proven record of excellent customer service.
• Keen attention to detail.

Responsibilities

• Provide exceptional customer experience and service.
• Maintain store’s visual identity and cleanliness.
• Operate inventory and clienteling platforms.

Skills

Customer service excellence

Attention to detail

Communication skills

Collaboration

Proactive attitude

Tools

Microsoft Office

Shopify

NetSuite

Gladly

Job description

Thuma is seeking a proactive Retail Associate to join our new team in West Hollywood. Reporting directly to the Store Manager, the Retail Associate will exhibit an inviting, elevated, confident, and friendly attitude whilst delivering a best-in-class customer experience as part of our West Hollywood store team.

Key Responsibilities

• Provide exceptional customer experience, ensuring every guest receives warm, personalized service.
• Maintain the store’s visual identity within brand guidelines through merchandising and stock replenishment.
• Showcase excellent product and brand knowledge.
• Work collaboratively to achieve daily goals and contribute to the overall success of the store.
• Operate all systems seamlessly, including POS, inventory management, and clienteling platforms.
• Serve as a Thuma Brand Ambassador.
• Build and nurture client relationships.
• Support the ecommerce customer experience team by responding to customer service emails when needed.
• Step into the cafe when needed, taking orders and serving customers with precision and care.
• Support Management on back‑of‑house operations.
• Maintain store appearance and cleanliness on a daily basis.
• Other activities and functions to facilitate store success as necessary.

What You’ll Need

• This job requires the ability to work in‑person at the Thuma Store in West Hollywood.
• This job requires availability to work flexible hours including weekends and holidays.
• 1‑2 years of experience in Retail.
• A proven record in delivering excellent customer service within a similar retail environment.
• Keen attention to detail.
• A proactive and motivated individual with the ability to take initiative.
• Proficiency in Microsoft Office; experience with Shopify, NetSuite and Gladly is a plus.
• Strong communication, collaboration and problem solving skills.

Physical Requirements

• Ability to be mobile on the sales floor for extended periods.
• Capacity to lift and move medium to large items, up to 75 lbs., using proper equipment and safety techniques.

Anticipated start date: March 2026, subject to adjustment.

$20.50 – $24 an hour

Thuma provides an estimate of the compensation for roles that may be hired as required by state regulations. Compensation may vary based on (a) location, as Thuma factors in specific location when benchmarking compensation for most roles; (b) individual candidate skills and qualifications; and (c) individual candidate experience. Additionally, Thuma leverages current market data to determine compensation, so posted compensation figures are subject to change as new market data becomes available. The salary, other compensation, and benefits information is accurate as of the date of this posting. Thuma reserves the right to modify this information at any time, subject to applicable law.

Benefits

• Comprehensive medical, dental + vision coverage options with generous employer contributions
• Participation in our 401k program where we will match up to 6% of your contributions
• Paid Time Off; we believe healthy, happy, relaxed people do better work
• 12 weeks of paid parental leave + company sponsored membership at One Medical
• Employee Discount: We provide an employee discount of 40% off all Thuma products
• Room Upgrade: A complimentary product credit when you start, worth up to $2,000