Associate Store Manager

Thuma; Denver (CO); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

401(k) match

Medical, dental, vision coverage

Parental leave (100% paid)

Employee discount

Product credit upon joining

Job summary

Thuma is seeking an Associate Store Manager to lead daily operations, inventory, and storefront presentation in our Denver showroom. You will manage a team, uphold premium guest experiences, and drive performance across systems like Netsuite, Shopify, and Gladly.

The role requires strong leadership, detail orientation, and the ability to balance customer care with efficient back‑of‑house operations in a fast‑paced premium retail environment.

Qualifications

• 2–4+ years of retail leadership experience in premium environments.
• Strong operational and organizational skills.
• Experience with Netsuite, Shopify and Gladly.
• Experience supervising multiple employees.
• Experience in furniture/home/luxury retail.
• Ability to lift up to 50 lbs.
• Availability to work evenings, weekends, and holidays.
• Attention to detail and guest care.
• Strong communication and interpersonal skills.

Responsibilities

• Manage and direct operational functions including inventory management and stock organization.
• Lead daily operational standards, opening/closing, store organization, cleanliness, visual presentation.
• Evaluate performance and implement process improvements to enhance productivity and guest experience.
• Serve as Manager on Duty in the Store Manager's absence.
• Direct work of store associates; coach, develop, mentor, and evaluate team members.
• Resolve escalated guest concerns with professionalism.
• Serve as operational expert across systems to support team.

Skills

Retail leadership

Operational excellence

Team leadership

Inventory management

Communication skills

Problem solving

Evenings/weekends/holidays readiness

Lift 50 lbs

Tools

Netsuite

Shopify

Gladly

POS systems

Job description

The Associate Store Manager is a hands‑on retail leader responsible for operational excellence, managing major store functions, leading store personnel, inventory management, and directing day‑to‑day business operations to achieve sales, operational, and premium Guest experience objectives. This role manages and directs all back‑of‑house operations including inventory accuracy, replenishment, shipment processing, operational standards, and organization, while also supervising and directing sales floor leadership and store presentation.

As Manager on Duty in the Store Manager’s absence, this individual has responsibility for leading and managing daily operations, directs the work of store associates, upholds visual and operational standards, and ensures the store consistently reflects the Thuma brand. Ideal candidates are organized, solutions‑oriented leaders who thrive balancing operations, team leadership, and Guest care in a fast‑paced retail environment. The Associate Store Manager customarily and regularly exercises independent judgment and discretion regarding significant store operations and personnel matters.

• Manage and direct operational functions, including inventory management, replenishment, shipment processing, stock organization, and inventory accuracy.
• Lead execution of daily operational standards, including opening and closing procedures, store organization, cleanliness, and visual presentation.
• Independently evaluate operational performance, identify business and operational opportunities, and implement process improvements that enhance store operations, productivity, profitability and the overall Guest experience .
• Serve as Manager on Duty in the Store Manager's absence, providing leadership, decision‑making, and support for daily store operations.
• Direct the work of store associates; coach, develop, evaluate, and mentor team members; and recommend personnel actions.
• Exercise independent judgment in resolving escalated Guest concerns and operational issues that materially impact store performance and the Guest experience.
• Serve as the store's operational expert across systems and processes, leveraging platforms such as Shopify, NetSuite, andGladly to support the team and resolve complex issues.
• Regularly supervise and direct the work of multiple employees.
• Participate in workforce planning, scheduling, and talent development for the store.
• Partner with the Store Manager to establish and execute sales, operational, and staffing strategies.

• 2–4+ years of retail leadership experience in premium retail or showroom environments
• Strong operational and organizational skills with attention to detail
• Experience handling inventory management systems and operational workflows
• Demonstrated expertise across store systems including Netsuite, Shopify, Gladly, and related platforms, serving as the team's operational resource and escalating complex issues when appropriate
• Demonstrated experience supervising and directing multiple employees and holding team members accountable for performance standards.
• Demonstrated ability to exercise discretion and independent judgment regarding operational and personnel matters.
• Proven ability to resolve Guest issues with professionalism and care
• Comfortable leading teams and making decisions independently
• Strong communication and interpersonal skills
• Experience serving as keyholder or Manager on Duty
• Experience in furniture, home, lifestyle, or luxury retail environments
• Passion for design, hospitality, and Guest experience
• Ability to multitask and adapt in a fast‑paced retail environment
• Availability to work evenings, weekends, and holidays as needed
• Ability to lift and move merchandise up to 50 lbs

• 401(k): Participation in our 401(k) program with company matching up to 6% of your contributions.
• Benefits*: Comprehensive medical, dental, and vision coverage with generous employer contributions, 100% paid parental leave, and company-sponsored One Medical and WellHub memberships.
• Paid Time Off: We operate with a high‑performance mindset and we believe healthy, happy, relaxed people do better work.
• Time to Recharge: Retail teams receive select paid holidays, including key company closure days, along with holiday pay when working on designated holidays.
• Employee Discount**: 40% off almost all Thuma products.
• Room Upgrade: A complimentary product credit upon joining, valued at up to $3,000.

** Some exclusions may apply

* Eligibility for compensation, benefits, and perks may vary based on employment status (e.g., full‑time, part‑time, temporary), work schedule, and applicable holiday policies, and are subject to the terms of the relevant plans and company guidelines.

Who We Are

Thuma is a modern design company specializing in furniture and home goods. We believe simplicity is the ultimate luxury. That the details matter. And that good design is good hospitality.

We recognize that people come with a wealth of knowledge and are talented beyond the scope of a functional role. We hire for integrity, initiative, collaborative spirit, open mindedness, and willingness to learn.

Thuma is dedicated to going above and beyond to bring people with diverse perspectives and unique experiences together to do great work. We strive to create a sense of belonging by creating an inclusive culture where everyone can be their authentic self and by treating each and every team member with kindness, equity, and respect, always.