Retail Associate

CIVANA Wellness Resort & Spa; Carefree (AZ); On-site; USD 20,664,000 - 27,552,000; Full time

Benefits offered by this job

Complimentary wellness classes access

Team member referral bonus

Affordable health insurance starting 1

Generous resort rates for team/friends

401K Matching

Job summary

CIVANA Wellness Resort & Spa in Carefree, AZ is seeking a Retail Receptionist to welcome guests, assist with retail purchases and educate guests on products across the spa and fitness areas.

The role requires 1–2 years in retail, hospitality experience is preferred, and candidates must be able to work all shifts including weekends/holidays. Reliable transportation and the ability to stand for long periods are necessary.

Qualifications

• One to two years’ experience in Retail.
• Previous hotel/resort experience preferred.
• Willing and able to work all shifts including weekends/holidays.
• Must have reliable transportation.
• Be able to work in a standing position for long periods of time.
• Knowledge/passion in Health & Wellness.

Responsibilities

• Checking guests out for retail purchases, educating the guests on recommended products from the spa team and retail items in the Fitness Center.
• Assist in monthly inventory projects.
• Verify all account postings and balances.
• Ensure guest accounts are accurate and credit information is up-to-date.

Skills

Retail experience

Customer service

Reliability

Stamina

Health & Wellness knowledge

Job description

CIVANA’s mission is to inspire mindfully, measurably greater wellness in all who crave it. The CIVANA model is shaped by a wellness philosophy that serves everyone: happiness first, healthiness always. This is delivered via a curated wellness program that focuses on connecting mental, physical, emotional and spiritual needs, providing guests with tools they can take with them wherever they go, and build upon each time they return.

ACCOLADES

• 2026 Newsweek’s World’s Most Extraordinary Spas
• 2026 The Zoe Report Readers’ Choice Awards: #5 Best U.S. Yoga Retreat
• 2025, 2024, 2023, 2022, 2021, 2020 Travel & Leisure World's Best Award - Top 10 Destination Spa
• 2025, 2024, 2023, 2022, 2021, 2020, 2019 USA Today Readers' Choice Award - Top 10 Best Spa Resort
• 2025, 2024, 2023, 2022, 2021, 2020 Conde Nast Traveler Reader's Choice Award - Top Destination Spa in the US
• 2025, 2024, 2023 TripAdvisor Traveler's Choice Award
• 2025, 2024, 2023, 2022 U.S. News & World Report - Best Hotels in the US
• 2024 Oprah Daily Hotel O-Wards - Top Wellness Resort to Find 2024 Your (Higher) Purpose
• 2024 Reader’s Digest - 20 Best Wellness Retreats to Help You Relax and Recharge
• 2024, 2023, 2022 OpenTable Diners' Choice Award
• 2023 Women’s Health Travel Awards - Best Yoga Retreat in the World
• 2023 Men’s Health Travel Awards - Top Relaxation Destination
• AAA Four Diamond Rating
• AAA Inspector’s Best of Housekeeping Award

WHY YOU’LL LOVE WORKING AT CIVANA

• Complimentary access to wellness classes & programming
• Team member referral bonus
• Affordable health insurance starting the 1st of the month following hire date
• Generous Team Member & Friends & Family Resort rates and discounts
• 401K Matching

IDEAL CANDIDATES

We are seeking passionate, service-oriented, positive and hard-working individuals with a love for health and wellness, and an excitement for hospitality.

Availability to be scheduled between the hours of 8am-8pm is required, including weekends and holidays.

As a Retail Receptionist You Will Be Responsible For

• Checking guests out for retail purchases, educating the guests on recommended products from the spa team and retail items in the Fitness Center.
• Assist in monthly inventory projects.
• Verify all account postings and balances.
• Ensure guest accounts are accurate and credit information is up-to-date.

Qualifications

• One to two years’ experience in Retail
• Previous hotel/resort experience preferred
• Willing and able to work all shifts including weekends/holidays
• Must have reliable transportation
• Be able to work in a standing position for long periods of time
• Knowledge/passion in Health & Wellness