Retail Associate

The Salvation Army North & Central Illinois Division; Ankeny (IA); On-site; USD 22,500 - 24,300; Part time

Benefits offered by this job

Paid vacation

Sick time

Holidays

Voluntary life insurance

403(b) retirement savings plan

Voluntary benefit options

Pension plan

Job summary

The Salvation Army North & Central Illinois Division in Ankeny, IA seeks a part-time Retail Associate to support daily store operations, assist customers and donors, and process transactions accurately.

This role requires a friendly, reliable team player willing to work evenings, weekends, and holidays, with benefits including paid time off, retirement plan options, and other voluntary benefits.

Qualifications

• Customer service experience preferred.
• Ability to operate POS system and handle cash.
• Willingness to work evenings, weekends, and holidays.
• Good communication and teamwork.

Responsibilities

• Provide excellent customer service on the sales floor and donation areas.
• Operate the POS system, complete sales, and manage cash drawer.
• Process donations and issue receipts per center policy.
• Sort, price, and prepare donated merchandise.
• Stock, clean, and organize the sales floor and donation areas.
• Support flexible scheduling including evenings and weekends.

Skills

Customer service

Cash handling

Point of Sale

Merchandise pricing

Donations processing

Stocking/organizing

Tools

Point of Sale software

Job description

Retail Associate

Location: Ankeny, IA
Pay: $18 per hour
Job Type: Part-time
Schedule: 25 hours per week, including evenings, weekends, and holidays as scheduled

Benefits

• Paid vacation, sick time, and holidays, prorated by scheduled hours
• Optional voluntary life insurance
• 403(b) retirement savings plan
• Access to additional voluntary benefit options
• Employer funded pension plan for eligible employees

The Salvation Army Mission

The Salvation Army, an international movement, is an evangelical part of the universal Christian church. Its message is based on the Bible. Its ministry is motivated by the love of God. Its mission is to preach the gospel of Jesus Christ and to meet human needs in His name without discrimination.

Job Objective

Support daily store operations by providing excellent customer and donor service, accurately handling sales transactions, assisting with merchandise production and pricing, maintaining a clean and organized shopping and donation experience, and helping move donated goods from receiving through processing and onto the sales floor.

Essential Functions

This job description should not be interpreted as all inclusive. It is intended to identify the essential functions and requirements of the position. Other job-related responsibilities and tasks may be assigned. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential job functions.

• Maintain a friendly, professional demeanor with customers, donors, co-workers, leadership, and field personnel.
• Provide excellent customer service on the sales floor, at the donation area, and during all assigned store activities.
• Operate the Point of Sale system accurately, complete sales transactions, manage assigned cash drawer, and follow Salvation Army cash handling policies.
• Implement store opening and closing procedures as assigned.
• Assist donors with donations, provide receipts, collect required donor information, track donations according to center policy, and courteously communicate when items cannot be accepted.
• Sort, process, hang, tag, price, and prepare donated merchandise according to store production goals and assigned timelines.
• Identify and set aside items for eCommerce sales as assigned.
• Stock, straighten, clean, organize, and maintain the sales floor, work areas, donation area, and storage areas to support a safe and positive customer and donor experience.
• Move priced merchandise to the sales floor, display areas, stock areas, or designated shipping locations as assigned.
• Assist with receiving, loading, unloading, sorting, and moving donations or merchandise, including Salvation Army trucks, as assigned.
• Complete bank runs and other assigned duties in accordance with Salvation Army policy.
• Follow all Salvation Army policies regarding merchandise handling, pricing, sales, donor service, safety, dress code, and workplace conduct.
• Must be available for a flexible schedule, including early shifts, late shifts, Saturdays, some holidays, and temporary assignment to other stores if the need arises.
• Other duties as assigned.