Retail Associate - Full Time

The Salvation Army North & Central Illinois Division; Ankeny (IA); On-site; USD 20,457 - 29,136; Full time

Benefits offered by this job

Medical coverage

Dental coverage

Vision coverage

Life insurance

Long-term disability coverage

Paid vacation & holidays

Flexible spending accounts

403(b) retirement savings plan

Job summary

The Salvation Army North & Central Illinois Division in Ankeny, IA is hiring a Retail Associate for full-time hours. Expect 40 hours per week, including evenings, weekends and holidays, with responsibilities on the sales floor and donation area.

Tasks include processing transactions, assisting donors, pricing merchandise, and keeping the store clean and organized while delivering excellent customer service.

Qualifications

• Flexible schedule including evenings, weekends and holidays.
• Excellent customer service and communication skills.
• Ability to handle sales transactions accurately.

Responsibilities

• Provide friendly customer and donor service on the sales floor and donation areas.
• Operate the POS system and complete sales transactions with accuracy.
• Assist with merchandise processing, pricing, and display.
• Maintain clean, organized sales and donation areas.

Skills

Customer service

Cash handling

POS system

Donor service

Tools

POS terminal

Inventory processing

Job description

Retail Associate - The Salvation Army Thrift Store

Location: Ankeny, IA

Pay: $18 per hour

Job Type: Full Time

Schedule: 40 hours per week, including evenings, weekends, and holidays as scheduled

Benefits

• Medical, prescription drug, dental, vision, and hearing coverage
• Employer-paid basic life and AD&D insurance
• Employer-paid basic long-term disability coverage
• Optional voluntary life, short-term disability, and enhanced long-term disability coverage
• Paid vacation, sick time, and holidays
• Flexible spending accounts
• 403(b) retirement savings plan
• Employer-funded pension plan for eligible employees

The Salvation Army Mission

The Salvation Army, an international movement, is an evangelical part of the universal Christian church. Its message is based on the Bible. Its ministry is motivated by the love of God. Its mission is to preach the gospel of Jesus Christ and to meet human needs in His name without discrimination.

Job Objective

Support daily store operations by providing excellent customer and donor service, accurately handling sales transactions, assisting with merchandise production and pricing, maintaining a clean and organized shopping and donation experience, and helping move donated goods from receiving through processing and onto the sales floor.

Essential Functions

This job description should not be interpreted as all inclusive. It is intended to identify the essential functions and requirements of the position. Other job-related responsibilities and tasks may be assigned. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential job functions.

• Maintain a friendly, professional demeanor with customers, donors, co-workers, leadership, and field personnel.
• Provide excellent customer service on the sales floor, at the donation area, and during all assigned store activities.
• Operate the Point of Sale system accurately, complete sales transactions, manage assigned cash drawer, and follow Salvation Army cash handling policies.
• Implement store opening and closing procedures as assigned.
• Assist donors with donations, provide receipts, collect required donor information, track donations according to center policy, and courteously communicate when items cannot be accepted.
• Sort, process, hang, tag, price, and prepare donated merchandise according to store production goals and assigned timelines.
• Identify and set aside items for eCommerce sales as assigned.
• Stock, straighten, clean, organize, and maintain the sales floor, work areas, donation area, and storage areas to support a safe and positive customer and donor experience.
• Move priced merchandise to the sales floor, display areas, stock areas, or designated shipping locations as assigned.
• Assist with receiving, loading, unloading, sorting, and moving donations or merchandise, including Salvation Army trucks, as assigned.
• Complete bank runs and other assigned duties in accordance with Salvation Army policy.
• Follow all Salvation Army policies regarding merchandise handling, pricing, sales, donor service, safety, dress code, and workplace conduct.
• Must be available for a flexible schedule, including early shifts, late shifts, Saturdays, some holidays, and temporary assignment to other stores if the need arises.
• Other duties as assigned.