Retail Associate - Full Time

The Salvation Army USA Central Territory; Ankeny (IA); On-site; USD 20,664 - 28,929; Full time

Benefits offered by this job

Medical coverage

Dental coverage

Vision coverage

Life insurance

Disability coverage

Paid vacation & holidays

Flexible spending accounts

403(b) retirement plan

Employer-funded pension

Job summary

The Salvation Army Thrift Store in Ankeny, IA is seeking a Retail Associate to support daily store operations. The role includes handling sales, assisting donors, pricing merchandise, and keeping the shopping environment clean and organized.

This full-time position requires a friendly, customer-service oriented approach, accurate POS transactions, and availability for evenings, weekends, and holidays. Comprehensive benefits apply.

Qualifications

• Customer service skills are required to assist customers and donors.
• Ability to handle sales transactions accurately.
• Flexibility to work varied shifts including evenings and weekends.

Responsibilities

• Maintain friendly, professional demeanor with customers, donors, coworkers, leadership, and field personnel.
• Provide excellent customer service on the sales floor, at the donation area, and during all assigned store activities.
• Operate the Point of Sale system accurately, complete sales transactions, manage assigned cash drawer, and follow Salvation Army cash handling policies.
• Implement store opening and closing procedures as assigned.
• Assist donors with donations, provide receipts, collect donor information, track donations per center policy.
• Sort, process, hang, tag, price, and prepare donated merchandise according to production goals and timelines.
• Identify and set aside items for eCommerce sales as assigned.
• Stock, straighten, clean, organize, and maintain the sales floor and related areas.
• Move priced merchandise to sales floor, display areas, stock areas, or designated shipping locations.
• Assist with receiving, loading, unloading, sorting, and moving donations or merchandise.
• Complete bank runs and other assigned duties per Salvation Army policy.
• Follow all Salvation Army policies regarding merchandise handling, pricing, sales, donor service, safety, dress code, and workplace conduct.
• Must be available for a flexible schedule, including early shifts, late shifts, Saturdays, some holidays, and temporary assignment to other stores.
• Other duties as assigned.

Skills

Customer service

Cash handling

POS system operation

Teamwork

Job description

Retail Associate - The Salvation Army Thrift Store

Location: Ankeny, IA  Pay: $18 per hour  Job Type: Full Time  Schedule: 40 hours per week, including evenings, weekends, and holidays as scheduled

Benefits

• Medical, prescription drug, dental, vision, and hearing coverage
• Employer-paid basic life and AD&D insurance
• Employer-paid basic long-term disability coverage
• Optional voluntary life, short-term disability, and enhanced long-term disability coverage
• Paid vacation, sick time, and holidays
• Flexible spending accounts
• 403(b) retirement savings plan
• Employer-funded pension plan for eligible employees

The Salvation Army Mission:

The Salvation Army, an international movement, is an evangelical part of the universal Christian church. Its message is based on the Bible. Its ministry is motivated by the love of God. Its mission is to preach the gospel of Jesus Christ and to meet human needs in His name without discrimination.

Job Objective

Support daily store operations by providing excellent customer and donor service, accurately handling sales transactions, assisting with merchandise production and pricing, maintaining a clean and organized shopping and donation experience, and helping move donated goods from receiving through processing and onto the sales floor.

Essential Functions

This job description identifies the essential functions and requirements of the position. Other job-related responsibilities and tasks may be assigned. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential job functions.

• Maintain a friendly, professional demeanor with customers, donors, co-workers, leadership, and field personnel.
• Provide excellent customer service on the sales floor, at the donation area, and during all assigned store activities.
• Operate the Point of Sale system accurately, complete sales transactions, manage assigned cash drawer, and follow Salvation Army cash handling policies.
• Implement store opening and closing procedures as assigned.
• Assist donors with donations, provide receipts, collect required donor information, track donations according to center policy, and courteously communicate when items cannot be accepted.
• Sort, process, hang, tag, price, and prepare donated merchandise according to store production goals and assigned timelines.
• Identify and set aside items for eCommerce sales as assigned.
• Stock, straighten, clean, organize, and maintain the sales floor, work areas, donation area, and storage areas to support a safe and positive customer and donor experience.
• Move priced merchandise to the sales floor, display areas, stock areas, or designated shipping locations as assigned.
• Assist with receiving, loading, unloading, sorting, and moving donations or merchandise, including Salvation Army trucks, as assigned.
• Complete bank runs and other assigned duties in accordance with Salvation Army policy.
• Follow all Salvation Army policies regarding merchandise handling, pricing, sales, donor service, safety, dress code, and workplace conduct.
• Must be available for a flexible schedule, including early shifts, late shifts, Saturdays, some holidays, and temporary assignment to other stores if the need arises.
• Other duties as assigned.