Retail Associate

The Salvation Army USA Central Territory; Clive (IA); On-site; USD 20,457 - 29,136; Part time

Benefits offered by this job

Paid vacation

Sick time

Holidays prorated by hours

Optional life insurance

403(b) retirement savings plan

Voluntary benefit options

Pension plan for eligible employees

Job summary

The Salvation Army USA Central Territory is hiring a Retail Associate for the Clive thrift store. You will support daily store operations, assist donors, and process sales with a friendly, customer-focused approach.

Work schedule is part-time with evenings, weekends, and holidays as required. Benefit options include retirement plans and paid time off as prorated by scheduled hours.

Qualifications

• Provide friendly, professional customer service on the sales floor and donation area.
• Accurately handle sales transactions and manage cash drawer.
• Assist with pricing, tagging, and preparing donated merchandise.

Responsibilities

• Maintain a friendly, professional demeanor with customers, donors, coworkers, and leadership.
• Provide excellent customer service on the sales floor and at the donation area.
• Operate the Point of Sale system, complete transactions, and follow cash handling policies.
• Assist donors with donations, provide receipts, and collect donor information.
• Sort, process, tag, price, and prepare donated merchandise per goals and timelines.
• Move priced merchandise to sales floor or designated areas.
• Follow Salvation Army policies on merchandise handling, pricing, and safety.

Skills

Customer service

Cash handling

Merchandise processing

Donor service

POS operation

Tools

POS system

Job description

Retail Associate - The Salvation Army Thrift Store

Location: Clive, IA
Pay: $18 per hour
Job Type: Part Time
Schedule: 25 hours per week, including evenings, weekends, and holidays as scheduled

Benefits

• Paid vacation, sick time, and holidays, prorated by scheduled hours
• Optional voluntary life insurance
• 403(b) retirement savings plan
• Access to additional voluntary benefit options
• Employer funded pension plan for eligible employees

The Salvation Army Mission

The Salvation Army, an international movement, is an evangelical part of the universal Christian church. Its message is based on the Bible. Its ministry is motivated by the love of God. Its mission is to preach the gospel of Jesus Christ and to meet human needs in His name without discrimination.

Job Objective

Support daily store operations by providing excellent customer and donor service, accurately handling sales transactions, assisting with merchandise production and pricing, maintaining a clean and organized shopping and donation experience, and helping move donated goods from receiving through processing and onto the sales floor.

Essential Functions

This job description should not be interpreted as all inclusive. It is intended to identify the essential functions and requirements of the position. Other job-related responsibilities and tasks may be assigned. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential job functions.

• Maintain a friendly, professional demeanor with customers, donors, co-workers, leadership, and field personnel.
• Provide excellent customer service on the sales floor, at the donation area, and during all assigned store activities.
• Operate the Point of Sale system accurately, complete sales transactions, manage assigned cash drawer, and follow Salvation Army cash handling policies.
• Implement store opening and closing procedures as assigned.
• Assist donors with donations, provide receipts, collect required donor information, track donations according to center policy, and courteously communicate when items cannot be accepted.
• Sort, process, hang, tag, price, and prepare donated merchandise according to store production goals and assigned timelines.
• Identify and set aside items for eCommerce sales as assigned.
• Stock, straighten, clean, organize, and maintain the sales floor, work areas, donation area, and storage areas to support a safe and positive customer and donor experience.
• Move priced merchandise to the sales floor, display areas, stock areas, or designated shipping locations as assigned.
• Assist with receiving, loading, unloading, sorting, and moving donations or merchandise, including Salvation Army trucks, as assigned.
• Complete bank runs and other assigned duties in accordance with Salvation Army policy.
• Follow all Salvation Army policies regarding merchandise handling, pricing, sales, donor service, safety, dress code, and workplace conduct.
• Must be available for a flexible schedule, including early shifts, late shifts, Saturdays, some holidays, and temporary assignment to other stores if the need arises.
• Other duties as assigned.