Retail Assistant Store Manager — Hands-On Leadership

Shoe Carnival, Inc.; Ankeny (IA); On-site; USD 36,000 - 48,000; Full time

Job summary

Shoe Carnival, Inc. in Ankeny, IA is seeking an energetic Assistant Store Manager to oversee daily store operations and support the team.

In this full-time role, you will act as a key holder, lead by example, and help drive a fun, customer-first store environment. The ideal candidate has at least 2 years of retail or customer service experience, is able to complete the Key Carrier Certification within 60 days, and possesses strong leadership and communication skills.

Qualifications

• Minimum 2 years of retail or customer service experience.
• Prior supervisory experience is a plus.
• Flexible availability including nights, weekends and holidays.
• Must be at least 18 years old due to keyholder responsibilities.

Responsibilities

• Open and close the store as a key holder.
• Support the General Manager in achieving sales goals.
• Lead customer service efforts and resolve issues professionally.
• Train and guide associates on processes and standards.
• Delegate daily tasks and coordinate breaks.
• Assist with visual merchandising and store presentation.
• Perform register overrides, safe/till counts and cash reconciliation.
• Follow and promote loss prevention procedures.

Skills

Leadership

Customer service

Communication

Supervisory experience

Tools

POS systems

Job description

Shoe Carnival, Inc. in Ankeny, IA is seeking an energetic Assistant Store Manager to oversee daily store operations and support the team.

In this full-time role, you will act as a key holder, lead by example, and help drive a fun, customer-first store environment. The ideal candidate has at least 2 years of retail or customer service experience, is able to complete the Key Carrier Certification within 60 days, and possesses strong leadership and communication skills.