Retail Assistant Store Manager

Office Depot; Virginia Beach (VA); On-site; USD 40,000 - 55,000; Full time

Job summary

A leading company in retail is seeking a Retail Assistant Store Manager to drive sales and enhance customer satisfaction. The role involves leading a team, ensuring operational efficiency, and fostering a positive sales culture. Candidates should possess strong leadership skills and relevant retail experience.

Qualifications

• 1-3 years of related experience in retail, sales, or supervisory roles.
• Basic computer skills and experience with logistics and freight.
• Strong selling skills and leadership capabilities.

Responsibilities

• Deliver memorable customer experiences and ensure satisfaction.
• Implement sales training and assist in developing associates.
• Guide and train store associates, including Print Services staff.
• Maintain store safety and security as External Key Carrier.

Skills

Sales

Leadership

Communication

Customer Service

Education

High School diploma or equivalent

Bachelor’s degree (preferred)

Job description

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Overview

The Retail Assistant Store Manager at Office Depot, Inc. plays a pivotal role in driving total sales and service growth within our stores. Your enthusiasm and expertise will help us create a vibrant sales culture, enhance visual and merchandising standards, manage freight and logistics activities, and prioritize customer satisfaction. The Assistant Manager will lead a customer-centric environment, engage with the local community, and foster a positive culture aligned with Office Depot's 5C values: Customer, Commitment, Change, Caring, and Creativity. They will be considered a "Key Carrier" and a leader on duty, requiring a flexible schedule including evenings, weekends, and holidays. Full-Time Assistant Managers must perform External Key Carrier responsibilities, including opening and closing the store.

Primary Responsibilities

1. Sales and Service Excellence:
   1. Partner with management to deliver memorable customer experiences and ensure satisfaction.
   2. Implement Office Depot selling techniques and sales training.
   3. Assist in training and developing associates to foster a sales-focused environment.
   4. Provide exemplary customer service and product knowledge.
2. Operational Efficiency:
   1. Process merchandise accurately, adhering to procedures and visual standards.
   2. Identify and implement process improvements to reduce waste and inefficiencies.
   3. Support the General Manager with coaching and guiding associates.
   4. Contribute to sales and profitability improvements through various initiatives.
3. Leadership and Team Development:
   1. Guide, train, and observe store associates, including Print Services staff.
   2. Conduct training on the business model and service offerings.
   3. Provide feedback to enhance performance and build trust.
   4. Assess store staff performance and competencies independently.
   5. Perform other necessary responsibilities.
4. External Key Carrier Responsibilities:
   1. Maintain store safety and security in the absence of other managers.
   2. Handle opening and closing duties, including alarm activation/deactivation, cash handling, and store balancing.
   3. Ensure compliance with loss prevention policies.
   4. Fulfill External Key Carrier duties as assigned.

Education and Experience

• High School diploma or equivalent; Bachelor’s degree preferred.
• Relevant fields include Business, Marketing, Retail.
• 1-3 years of related experience; retail, sales, or supervisory experience preferred.
• Basic computer skills and experience with logistics and freight.
• Strong selling skills and leadership capabilities.
• Excellent communication skills and ability to work independently and in teams.
• Adaptability and customer-focused attitude.

Additional Information

The ODP Corporation is committed to equal employment opportunity and considers qualified applicants regardless of background, including those with arrest or conviction records, in accordance with local laws.