Retail Assistant Store Manager

The Salvation Army; Phoenix (AZ); On-site; USD 19,889 - 28,326; Full time

Benefits offered by this job

Opportunity for career growth

Paid time off

Medical, Dental, and Vision

Retirement Plan

Employee Store Discounts

Job summary

A non-profit organization in Phoenix is seeking an enthusiastic Assistant Store Manager to support the Store Manager in daily operations. This role includes leading the team, ensuring customer satisfaction, maintaining store standards, and handling cash transactions. Ideal candidates must have at least 2 years of retail management experience and a high school diploma. The position offers a flexible work schedule and various employee benefits, including paid time off and medical insurance.

Qualifications

• 2+ years of previous Retail Management/Supervisory experience required.
• Requires ability to handle cash transactions accurately.
• Valid Driver’s license and proof of insurance necessary.

Responsibilities

• Assist the Store Manager in daily operations.
• Resolve Customer/Donor complaints efficiently.
• Maintain store standards and inventory levels.

Skills

Retail Management

Customer Service

Team Leadership

Problem Solving

Education

High School diploma/GED

Tools

POS/Cash Register operations

Job description

About The Arc

The Salvation Army (TSA) Adult Rehabilitation Center (ARC) is a no-fee program to assist men & women in their journey to complete our rehabilitation program. We are grateful for the contributions our valued employees make toward the maintenance and effectiveness of the programs. The organization is indebted to and dependent on the diligence and devotion of its employees.

PAY RATE: $17.50 hour

About Our Retail Team

Become part of the dedicated Retail Team at The Salvation Army! Together we can continue to serve and impact our local community, through the commitment to “Do The Most Good” at our Phoenix Main Thrift Store, which supports the Adult Rehabilitation Program. This is an opportunity to promote a positive shopping/donor experience, enhance customer service, problem-solving and teamwork skills, while contributing to the success of our Program and its participants.

Employee Benefits Offered

• Opportunity for career growth.
• Paid time off.
• Monthly Management Incentive Bonus.
• Medical, Dental, and Vision.
• Wellness Program Incentives.
• Retirement Plan.
• Optional benefits, including Pre-paid Legal Service, AFLAC, Pet Insurance.
• Employee Assistance Program (EAP).
• Employee Store Discounts.
• Great Work Perks Discounts (Amusement Parks, Museums, Services and more!).
• Employee Referral Bonuses.

ASSISTANT STORE MANAGER

As our enthusiastic and hardworking ASSISTANT STORE MANAGER, you will be responsible for (but not limited to):

• Taking an active role and partnering with the Store Manager in the day-to-day operation of the store.
• All day-to-day store operations in the absence of the Store Manager.
• Providing coaching, training, and development to the Store Employees.
• Ensuring Customer/Donor needs are met by maintaining good Customer/Donor/Community relations; complaints are resolved; and service is quick and efficient.
• Communicating any personnel issues with Management, in absence of Store Manager. May issue disciplinary warnings, conference reports, employee evaluations and goals as needed in coordination with the HR Generalist/Coordinator and District Sales Manager.
• Ensuring store is maintained at ARC Merchandising Standards, adequate inventory levels on hand.
• BRP (Back Room Processing) – In absence of Store Manager, ensure that the Material Handlers are working effectively and efficiently to meet daily processing goals.
• Adequate amount of change at the beginning of each day, always safeguarding cash in registers and safe and banking of cash receipts as per ARCC policy.
• Assisting the Store Manager on ensuring that safety measures are established and maintained consistent with ARC policy and governmental regulations.
• Implementing appropriate loss prevention measures.
• Other written or verbal duties as may be assigned by Management, Retail Directors and Command Administration.

Qualifications To Be Considered For This Position

• High School diploma/GED or equivalent required.
• Must have a minimum of 2 years’ previous Retail Management/Supervisory experience.
• Must be able to accurately handle POS/Cash Register operations and cash transactions.
• Must hold a valid Driver’s license, be able to show proof of insurance.
• Must pass background check, which will include Criminal History and Sex Offender Registry.
• Ability to communicate effectively with management, fellow store employees, customers, and donors.

Physical Demands

• Ability to sit, walk, stand, bend, squat, climb, kneel, and twist on an intermittent or continuous basis.
• Ability to grasp, push, pull objects such as files, file cabinet drawers, clothing carts, merchandise carts, rolling clothing racks, fixtures, furniture dollies, platform trucks and carts, hand trucks and miscellaneous carts.
• Ability to move product up to 50lbs.
• Ability to perform various repetitive motion tasks.
• Must be able to perform duties with or without reasonable accommodation.

Schedule

Our stores operate 7 days per week. Work schedules are determined by Management and employee must be flexible to always ensure adequate store coverage. Full-time associates may be scheduled to work any full-time shift including evenings, weekends, and holidays.