Retail Assistant Store Manager

The Salvation Army Thrift Store Phoenix; Phoenix (AZ); On-site; USD 19,889 - 28,326; Full time

Benefits offered by this job

Opportunity for career growth

Paid time off

Medical, Dental, and Vision

Employee Store Discounts

Monthly Management Incentive Bonus

Job summary

A charitable retail organization in Phoenix seeks an Assistant Store Manager to assist in day-to-day operations. You'll play a crucial role in coaching staff, handling customer relations, and ensuring store standards are met. The ideal candidate has at least 2 years of retail management experience and strong communication skills. This full-time role requires flexibility as the store operates 7 days a week. Benefits such as paid time off and medical insurance are included.

Qualifications

• Minimum of 2 years of previous Retail Management/Supervisory experience required.
• Ability to accurately handle cash transactions.
• Must hold a valid Driver’s license and proof of insurance.

Responsibilities

• Partner with the Store Manager in daily store operations.
• Provide coaching and development to store employees.
• Ensure good customer relations and service.

Skills

Retail Management Experience

Customer Service Skills

Problem-Solving Skills

Teamwork Skills

Communication Skills

Education

High School diploma/GED or equivalent

Tools

POS/Cash Register

Job description

PAY RATE

$17.50 hour

ABOUT THE ARC

The Salvation Army (TSA) Adult Rehabilitation Center (ARC) is a no-fee program to assist men & women in their journey to complete our rehabilitation program. We are grateful for the contributions our valued employees make toward the maintenance and effectiveness of the programs. The organization is indebted to and dependent on the diligence and devotion of its employees.

ABOUT OUR RETAIL TEAM

Become part of the dedicated Retail Team at The Salvation Army! Together we can continue to serve and impact our local community, through the commitment to “Do The Most Good” at our Phoenix Main Thrift Store, which supports the Adult Rehabilitation Program. This is an opportunity to promote a positive shopping/donor experience, enhance customer service, problem‑solving and teamwork skills, while contributing to the success of our Program and its participants.

EMPLOYEE BENEFITS OFFERED

• Opportunity for career growth.
• Paid time off.
• Monthly Management Incentive Bonus.
• Medical, Dental, and Vision.
• Wellness Program Incentives.
• Retirement Plan.
• Optional benefits, including Pre‑paid Legal Service, AFLAC, Pet Insurance.
• Employee Assistance Program (EAP).
• Employee Store Discounts.
• Great Work Perks Discounts (Amusement Parks, Museums, Services and more!).
• Employee Referral Bonuses.

ASSISTANT STORE MANAGER RESPONSIBILITIES

• Taking an active role and partnering with the Store Manager in the day‑to‑day operation of the store.
• All day‑to‑day store operations in the absence of the Store Manager.
• Providing coaching, training, and development to the Store Employees.
• Ensuring Customer/Donor needs are met by maintaining good Customer/Donor/Community relations; complaints are resolved; and service is quick and efficient.
• Communicating any personnel issues with Management, in absence of Store Manager. May issue disciplinary warnings, conference reports, employee evaluations and goals as needed in coordination with the HR Generalist/Coordinator and District Sales Manager.
• Ensuring store is maintained at ARC Merchandising Standards, adequate inventory levels on hand.
• BRP (Back Room Processing) – In absence of Store Manager, ensure that the Material Handlers are working effectively and efficiently to meet daily processing goals.
• Adequate amount of change at the beginning of each day, always safeguarding cash in registers and safe and banking of cash receipts as per ARCC policy.
• Assisting the Store Manager on ensuring that safety measures are established and maintained consistent with ARC policy and governmental regulations.
• Implementing appropriate loss prevention measures.
• Other written or verbal duties as may be assigned by Management, Retail Directors and Command Administration.

QUALIFICATIONS

• High School diploma/GED or equivalent required.
• Must have a minimum of 2 years’ previous Retail Management/Supervisory experience.
• Must be able to accurately handle POS/Cash Register operations and cash transactions.
• Must hold a valid Driver’s license, be able to show proof of insurance.
• Must pass background check, which will include Criminal History and Sex Offender Registry.
• Ability to communicate effectively with management, fellow store employees, customers, and donors.

PHYSICAL DEMANDS

• Ability to sit, walk, stand, bend, squat, climb, kneel, and twist on an intermittent or continuous basis.
• Ability to grasp, push, pull objects such as files, file cabinet drawers, clothing carts, merchandise carts, rolling clothing racks, fixtures, furniture dollies, platform trucks and carts, hand trucks and miscellaneous carts.
• Ability to move product up to 50lbs.
• Ability to perform various repetitive motion tasks.
• Must be able to perform duties with or without reasonable accommodation.

SCHEDULE

Our stores operate 7 days per week. Work schedules are determined by Management and employee must be flexible to always ensure adequate store coverage. Full‑time associates may be scheduled to work any full‑time shift including evenings, weekends, and holidays.