Retail Assistant Manager: Store Ops & Merchandising

Hibbett; Mentor (OH); On-site; USD 17,000 - 24,000; Full time

Job summary

Hibbett in Mentor, OH is seeking an Assistant Manager to support Store Manager with operations and customer service excellence. You will be knowledgeable across departments and uphold company policies while driving sales and store performance.

The role emphasizes supervising in the Store Manager's absence, training staff, and maintaining visual standards to promote merchandise and ensure a positive shopping experience.

Qualifications

• Experience working in a retail environment, preferably footwear/apparel.
• 1-3 years of customer service experience.
• Excellent interpersonal and communication skills.
• Ability to work in a fast-paced environment.
• Ability to manage a team and meet goals/profits.
• Self-starter with initiative and accuracy.

Responsibilities

• Assist Store Manager in controlling store assets and operations.
• Collaborate with Store Manager to plan selling, restocking, merchandising, ordering, and scheduling.
• Step in to run the store in the Store Manager's absence.
• Guide staff in achieving departmental and store objectives.
• Assist in personnel recruiting, training, and evaluation.
• Provide knowledge and guidance to employees and customers across departments.
• Monitor inventory, sales, and expenses to support profitability.
• Direct staff to ensure department responsibilities and standards are met.
• Keep Store Manager informed about inventory movement and customer trends.
• Deliver extraordinary customer service per the customer service manual.
• Promote and sell services and merchandise offered by Hibbett I City Gear.

Skills

Retail leadership

Customer service

Team management

Communication

Detail oriented

Initiative

Job description

Hibbett in Mentor, OH is seeking an Assistant Manager to support Store Manager with operations and customer service excellence. You will be knowledgeable across departments and uphold company policies while driving sales and store performance.

The role emphasizes supervising in the Store Manager's absence, training staff, and maintaining visual standards to promote merchandise and ensure a positive shopping experience.