Retail Assistant Manager - Lead Customer Service & Ops

Hibbett; Cleveland (TN); On-site; USD 14,000 - 20,000; Full time

Job summary

Hibbett in Cleveland, TN is seeking an Assistant Manager to support the Store Manager in daily operations and customer service excellence. This hourly role covers merchandising, staffing, scheduling, and contributing to store profitability. You will be trained in Store Manager responsibilities and step in during their absence.

Ideal candidates bring retail experience, teamwork, and a proactive attitude. The role emphasizes strong customer interactions and achievement of store goals in a

Qualifications

• Experience in a retail setting, preferably footwear/athletic apparel.
• 1–3 years of customer service experience.
• Excellent interpersonal and communication skills.

Responsibilities

• Assist Store Manager in selling, restocking, merchandising, ordering and scheduling.
• Supervise store operations in Store Manager’s absence.
• Provide knowledge and guidance to employees and customers across departments.
• Protect company assets and financial information by maintaining internal controls.
• Promote and sell services and merchandise offered by the store.

Skills

Retail experience

Customer service

Interpersonal skills

Communication skills

Fast-paced environment

Team leadership

Self-starter

Attention to detail

Team player

Job description

Hibbett in Cleveland, TN is seeking an Assistant Manager to support the Store Manager in daily operations and customer service excellence. This hourly role covers merchandising, staffing, scheduling, and contributing to store profitability. You will be trained in Store Manager responsibilities and step in during their absence.

Ideal candidates bring retail experience, teamwork, and a proactive attitude. The role emphasizes strong customer interactions and achievement of store goals in a