Retail Assistant Manager: Customer Service & Store Ops Lead

JD Sports NA; Toledo (OH); On-site; USD 36,114,000 - 48,789,000; Full time

Job summary

Hibbett Retail, Inc. Toledo store is seeking an Assistant Manager to support the Store Manager in achieving store goals and maintaining exceptional customer service. You will be knowledgeable across product areas, uphold company policies, and be trained in Store Manager responsibilities.

The role involves supervising staff, merchandising, scheduling, and inventory awareness to drive profitability and service excellence.

Qualifications

• Experience working in a retail environment, preferably footwear and athletic apparel.
• 1-3 years of customer service experience.
• Excellent interpersonal and communication skills.
• Ability to work in a fast-paced environment.
• Ability to assist in managing a team and keep up with overall goals and profits.

Responsibilities

• Assist the Store Manager in controlling store assets.
• Consult with Store Manager to establish action plans for selling, restocking, merchandising, ordering, and scheduling.
• Assume responsibility of the entire store in the absence of the Store Manager.
• Assist in overall personnel recruiting, training, and evaluation.
• Provide knowledge and guidance to employees and customers in all departments.

Skills

Retail customer service

Interpersonal skills

Communication

Team leadership

Multi-tasking

Attention to detail

Self-starter

Team player

Job description

Hibbett Retail, Inc. Toledo store is seeking an Assistant Manager to support the Store Manager in achieving store goals and maintaining exceptional customer service. You will be knowledgeable across product areas, uphold company policies, and be trained in Store Manager responsibilities.

The role involves supervising staff, merchandising, scheduling, and inventory awareness to drive profitability and service excellence.