Retail Assistant Manager - Plymouth, MI - United Wireless, a T-Mobile AR

United Wireless; Plymouth (MN); On-site; USD 10,000 - 60,000; Full time

Job summary

A leading company in the telecommunications sector is seeking a Retail Assistant Manager in Plymouth, MI. This role focuses on developing the store team, enhancing customer experiences, and driving sales performance. The ideal candidate will possess strong leadership skills and a commitment to customer satisfaction, ensuring that every interaction reflects the company's core values. Join a supportive culture that values teamwork and innovation, while enjoying competitive benefits and opportunities for growth.

Benefits

Health Insurance

Dental Insurance

Vision Insurance

Life Insurance

Disability Coverage

Paid Time Off

Qualifications

• 1-2 years of customer service and/or sales experience, preferably in retail.
• Ability to stand for long periods and perform physical tasks as needed.

Responsibilities

• Coach Sales Representatives to improve customer interactions and performance.
• Manage customer wait times for a smooth in-store experience.
• Drive financial results by monitoring performance indicators.

Skills

Customer Service

Sales

Education

High School Diploma

Job description

Retail Assistant Manager - Plymouth, MI - United Wireless, a T-Mobile AR

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Job Overview

As a Retail Associate Manager, you will work closely with the Store Manager to lead and develop the store team, drive the company's mission to earn customer loyalty, and support Sales Representatives in achieving success. Your focus will be on fostering a strong customer-first culture by instilling our core values in every team member. You will ensure that each customer's experience is seamless, confident, and solutions-oriented.

Key Responsibilities

• Coach Sales Representatives to improve customer interactions and performance.
• Manage customer wait times for a smooth in-store experience.
• Stay informed on products, services, and leadership practices to guide the team effectively.
• Support store maintenance, visual merchandising, and retail procedures.
• Ensure efficient use of store systems and communications.
• Drive financial results by monitoring performance indicators, controlling expenses, and managing discounts, while upholding company policies.

Requirements

• Applicants must be at least 18 years old, authorized to work in the U.S., and have a high school diploma, GED, or equivalent.
• Reliable transportation and a flexible schedule are required.
• 1-2 years of customer service and/or sales experience, preferably in retail.
• Ability to stand for long periods and perform physical tasks as needed.
• We are committed to an inclusive workplace; reasonable accommodations are available for individuals with disabilities.

Benefits (for Full-time Employees)

We offer health, dental, vision, and life insurance, along with disability coverage and paid time off to support work-life balance.

About United Wireless

Founded in 2007 and headquartered in Farmington Hills, Michigan, United Wireless has grown to over 125 locations across 13 states. We are committed to excellence, opportunity, and fostering a supportive, inclusive culture. Our core value, #BeTheBestU, drives us to empower our team members to reach their full potential. We value teamwork, growth, and innovation, and are an equal-opportunity employer.

Salary: $14 - $16 per hour