Retail Assistant Manager - Ypsilanti, MI - United Wireless, a T-Mobile AR

United Wireless; Ypsilanti (MI); On-site; USD 10,000 - 60,000; Full time

Job summary

An established industry player is seeking a Retail Assistant Manager to enhance customer experiences and lead a dynamic store team. In this role, you will focus on instilling a customer-first culture while collaborating closely with the Store Manager. Your responsibilities will include coaching Sales Representatives, ensuring efficient store operations, and driving financial performance. This position offers a unique opportunity to grow within a supportive and inclusive environment that values personal and professional development. If you're passionate about customer service and team leadership, this role is perfect for you.

Benefits

Health Insurance

Dental Insurance

Vision Insurance

Life Insurance

Disability Coverage

Paid Time Off

Qualifications

• 1-2 years of customer service and sales experience, preferably in retail.
• Ability to stand for long periods and perform physical tasks.

Responsibilities

• Coach Sales Representatives to improve customer interactions.
• Support store maintenance and visual merchandising.
• Drive financial results by monitoring performance indicators.

Skills

Customer Service

Sales Experience

Team Leadership

Communication Skills

Education

High School Diploma or GED

Job description

Retail Assistant Manager - Ypsilanti, MI - United Wireless, a T-Mobile AR

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Job Overview

As a Retail Associate Manager, you will work closely with the Store Manager to lead and develop the store team, drive the company's mission to earn customer loyalty, and support Sales Representatives in achieving success. Your focus will be on fostering a strong customer-first culture by instilling our core values in every team member. You will ensure that each customer's experience is seamless, confident, and solutions-oriented.

Key Responsibilities

• Coach Sales Representatives to improve customer interactions and performance, manage customer wait times, and ensure a smooth in-store experience.
• Stay informed on products, services, and leadership practices to guide the team effectively.
• Support store maintenance, visual merchandising, and retail procedures, ensuring efficient use of store systems and communications.
• Drive financial results by monitoring performance indicators, controlling expenses, and managing discounts, while upholding United Wireless policies and procedures.

Requirements

• Applicants must be at least 18 years old, authorized to work in the U.S., and have a high school diploma, GED, or equivalent.
• Reliable transportation and a flexible schedule are required.
• 1-2 years of customer service and/or sales experience, preferably in retail.
• Ability to stand for long periods and perform physical tasks as needed.
• We are committed to an inclusive workplace; reasonable accommodations are available for individuals with disabilities.

Benefits (for Full-time Employees)

We offer health, dental, vision, and life insurance, along with disability coverage and paid time off to support work-life balance.

About United Wireless

Founded in 2007 and headquartered in Farmington Hills, Michigan, United Wireless has grown to over 125 locations across 13 states. We are committed to excellence, opportunity, and a welcoming culture. Our core value, #BeTheBestU, encourages personal and professional growth. We are an equal-opportunity employer fostering an inclusive environment where everyone can succeed. Join us as we expand while maintaining our supportive culture.

Salary: $14 - $16 per hour