Retail Assistant Manager: Lead Teams, Elevate Service

jcrew; Commack (NY); On-site; USD 30,000 - 37,000; Full time

Benefits offered by this job

Competitive base pay

Up to 60% discount on branded product

Entertainment, travel, fitness, and IT

401(k) plan with company matching

Medical and Prescription coverage

Job summary

J.Crew Group (JCG) seeks an Assistant Manager in New York to drive profitability through authentic customer connections and strong community engagement. You will coach the sales team to maximize performance and collaborate with the leadership group to adapt strategies for business success and smooth operations.

You’ll assist with recruiting, training and development, and ensure the team delivers best-in-class service while meeting goals.

Qualifications

• 1-2 years of retail management experience with a similar scope.
• Passionately support brand, customers, and teams.
• Stay up to date with current fashion trends and industry developments.
• Embrace teamwork, flexibility, and courtesy while executing tasks.
• Innovate and champion new ideas while navigating uncertainty.

Responsibilities

• Support the Store Director & Associate Store Manager to directly impact business results with a meaningful connection to every aspect of the brand while maximizing profitability.
• Own your designated division of responsibility (Visual Merchandising, Operations, HR, Service & Selling, etc.)
• Manage store operations, systems, and technology while ensuring accountability.
• Assist Store Director & Associate Store Manager with recruiting, training and development efforts, if needed.
• Partner with Store Director and Associate Store Manager to curate a collaborative working environment for all associates.
• Ensure the team is always on track to exceed goals and provide best-in-class customer service.
• Lead fit sessions that boost product knowledge for associates to elevate authentic customer connection.
• Come up with innovative ways to engage the community and build loyalty through events.
• Can step into a variety of roles on the sales floor, if needed.

Skills

Retail management

Customer service

Team leadership

Job description

J.Crew Group (JCG) seeks an Assistant Manager in New York to drive profitability through authentic customer connections and strong community engagement. You will coach the sales team to maximize performance and collaborate with the leadership group to adapt strategies for business success and smooth operations.

You’ll assist with recruiting, training and development, and ensure the team delivers best-in-class service while meeting goals.