Retail Assistant Manager: Lead Team, Merch & Service

Madewell; Plano (TX); On-site; USD 24,000 - 31,000; Full time

Benefits offered by this job

Base pay + bonus

Discounts 60%

Lifestyle discounts

401(k) matching

Medical insurance

Job summary

Madewell is seeking an Assistant Manager to join our Plano leadership team. You will drive profitability through genuine customer connections, brand loyalty, and community engagement, coaching the sales team for peak performance, and collaborating with other leaders to adapt strategies for success.

You will oversee diverse areas, including Visual Merchandising, Operations, HR, and Service & Selling. Expect demand for flexibility and a strong, hands-on role in store operations and growth.

Qualifications

• 1-2 years of retail management experience with a similar scope.
• Passionately support our brand, customers, and teams.
• Stay up to date with current fashion trends and industry developments.
• Embrace teamwork, flexibility, and courtesy while executing tasks.
• Innovate and champion new ideas while navigating uncertainty, demonstrating strong problem-solving skills.
• Have scheduling flexibility, including nights, weekends and holidays.
• Must bend, reach, stretch for product as well as lift, carry and move at least 40 pounds

Responsibilities

• Support the Store Director & Associate Store Manager to directly impact business results with a meaningful connection to every aspect of the brand while maximizing profitability.
• Own your designated division of responsibility (Visual Merchandising, Operations, HR, Service & Selling, etc.)
• Manage store operations, systems, and technology while ensuring accountability.
• Assist Store Director & Associate Store Manager with recruiting, training and development efforts, if needed.
• Partner with Store Director and Associate Store Manager to curate a collaborative working environment for all associates.
• Ensure the team is always on track to exceed goals and provide best-in-class customer service.
• Lead fit sessions that boost product knowledge for associates to elevate authentic customer connection.
• Come up with innovative ways to engage the community and build loyalty through events.
• Can step into a variety of roles on the sales floor, if needed.

Skills

Retail leadership

Team leadership

Customer service

Job description

Madewell is seeking an Assistant Manager to join our Plano leadership team. You will drive profitability through genuine customer connections, brand loyalty, and community engagement, coaching the sales team for peak performance, and collaborating with other leaders to adapt strategies for success.

You will oversee diverse areas, including Visual Merchandising, Operations, HR, and Service & Selling. Expect demand for flexibility and a strong, hands-on role in store operations and growth.