Retail Assistant Manager: Lead Team & Customer Experience

Sally Beauty Holdings, LLC; Springfield (MO); On-site; USD 40,000 - 50,000; Full time

Job summary

Cosmo Prof in the Sally Beauty Holdings, LLC portfolio seeks an Assistant Manager to lead store teams, drive customer experiences, and uphold brand standards. You will partner with the Store Manager to execute daily operations and achieve KPIs.

The role emphasizes team development, scheduling, and overseeing omni-channel fulfillment, with a focus on inventory accuracy, training, and maintaining a safe, compliant environment.

Qualifications

• High School Diploma or equivalent.
• Must be 18 years of age or older.
• Minimum 3+ years retail sales/customer service experience preferred.
• At least 1+ year(s) prior management experience preferred.

Responsibilities

• Provides supervision and leads store associates to deliver an exceptional client experience and achieve KPIs.
• Recruits and develops team members; coaches and counsels as needed.
• Ensures execution of company processes and omni-channel strategies.
• Manages inventory, payroll hours, scheduling, and store operations.
• Maintains safety and loss prevention; protects assets and ensures policies are followed.

Skills

Leadership

Communication

Team Development

Customer Service

Scheduling

Training

Inventory Management

Omni-channel

Education

High School Diploma or equivalent

Job description

Cosmo Prof in the Sally Beauty Holdings, LLC portfolio seeks an Assistant Manager to lead store teams, drive customer experiences, and uphold brand standards. You will partner with the Store Manager to execute daily operations and achieve KPIs.

The role emphasizes team development, scheduling, and overseeing omni-channel fulfillment, with a focus on inventory accuracy, training, and maintaining a safe, compliant environment.