Beauty Retail Assistant Manager — Customer Experience

Sally Beauty Holdings, LLC; Kennewick (WA); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Product discount

Free samples

Growth opportunities

Benefits package

Job summary

Sally Beauty Holdings, LLC is seeking an Assistant Manager to support the Store Manager in leading store operations and driving customer experiences across in-store and Omni-channel channels. You will supervise and develop associates, recruit when needed, and ensure adherence to brand standards, schedules, and inventory controls while maintaining a focus on sales and KPIs.

This role emphasizes coaching, communication, and accountability within a diverse team, with opportunities for growth and a

Qualifications

• Minimum 3+ years retail sales/customer service experience.
• At least 1+ year of management experience.
• Cosmetology license desirable, but not required.

Responsibilities

• Supervise and coach store associates to deliver exceptional customer experiences.
• Lead omni-channel selling and ensure brand standards.
• Manage scheduling, inventory, and payroll to align with business needs.
• Resolve customer issues and drive KPI performance.

Skills

Leadership

Communication

Scheduling

Retail Sales

Customer Service

Education

High School Diploma or equivalent

Job description

Sally Beauty Holdings, LLC is seeking an Assistant Manager to support the Store Manager in leading store operations and driving customer experiences across in-store and Omni-channel channels. You will supervise and develop associates, recruit when needed, and ensure adherence to brand standards, schedules, and inventory controls while maintaining a focus on sales and KPIs.

This role emphasizes coaching, communication, and accountability within a diverse team, with opportunities for growth and a