Store Assistant Manager — Customer Experience Leader

SmartRecruiters, Inc.; Chesterfield (MO); On-site; USD 38,000 - 54,000; Full time

Job summary

SmartRecruiters, Inc. is seeking a dynamic Assistant Manager for our Chesterfield location to drive operational excellence and lead the team in delivering top customer experiences.

You will oversee shift operations, training, inventory, and daily cash handling while maintaining high standards of service. This role requires strong leadership, communication, and problem-solving in a fast-paced retail environment.

Qualifications

• Proven leadership and team management experience.
• Strong math and problem-solving skills with demonstrated money management capabilities.
• Excellent customer service skills with a genuine commitment to customer satisfaction.
• Outstanding communication skills, both written and verbal.
• Friendly, professional demeanor with a positive attitude.
• Reliable, responsible, and diligent work ethic with strong organizational skills.
• Ability to multitask, prioritize effectively, and manage time efficiently in a dynamic environment.
• Conflict resolution and interpersonal skills that promote collaboration and inclusivity.
• Physical capability to lift up to 25 pounds regularly and stand for extended periods.
• Experience in retail, food service, or hospitality operations (preferred).
• High school diploma or equivalent (preferred).

Responsibilities

• Lead and supervise shift operations, ensuring all team members are engaged, motivated, and performing at their best.
• Manage cash handling, financial transactions, and money reconciliation with accuracy and transparency.
• Interact professionally and empathetically with customers, addressing concerns and ensuring satisfaction.
• Train, coach, and develop team members, providing constructive feedback and fostering their growth.
• Answer phones, take orders, and handle customer inquiries with a friendly and efficient approach.
• Maintain store cleanliness and organization, setting the standard for operational excellence.
• Make decisive, analytical decisions to solve problems and optimize daily operations.
• Manage inventory, supplies, and resources to support smooth store functioning.
• Communicate clearly with upper management regarding performance metrics, challenges, and opportunities.
• Lift and move items up to 25 pounds as part of regular operational duties.
• Demonstrate a detail-oriented approach to all tasks while maintaining flexibility in a fast-paced environment.

Skills

Leadership

Team management

Money management

Customer service

Communication

Organization

Multitasking

Conflict resolution

Reliability

Experience in retail/food service/hosp

Education

High school diploma or equivalent

Job description

SmartRecruiters, Inc. is seeking a dynamic Assistant Manager for our Chesterfield location to drive operational excellence and lead the team in delivering top customer experiences.

You will oversee shift operations, training, inventory, and daily cash handling while maintaining high standards of service. This role requires strong leadership, communication, and problem-solving in a fast-paced retail environment.