Retail Assistant Manager — Lead Team & Customer Experience

Socket.dev; Chicago (IL); On-site; USD 42,000 - 60,000; Full time

Job summary

Socket.dev is seeking a Retail Store Assistant Manager to help organize and run our retail stores and cover for the store manager as needed. The role focuses on leading the sales team to achieve efficiency and high customer satisfaction in a fast-paced environment.

The position requires strong communication, customer service excellence, and solid knowledge of merchandising and display practices. You will supervise staff, review performance, and collaborate on team goals while ensuring product

Responsibilities

• Strong communication and interpersonal skills to effectively lead staff, help customers and work with upper management
• Great customer service skills, including patience and active listening, to ensure customers feel heard and helped
• Presentation skills and knowledge of best visual and marketing display practices
• Conflict management skills to resolve customer issues effectively and ensure efficiency on teams
• Good time management skills to set realistic deadlines and follow specific steps to reach time-sensitive objectives
• In-depth knowledge of the store’s merchandise, its exact location and its prices
• Supervise and train staff
• Review staff performance and offer constructive feedback
• Collaborate with team leads on setting and achieving team-specific goals
• Purchase inventory based on current trends, availability of new products and customer interest
• Display merchandise to maximize purchasing appeal
• Organize sales and product demonstrations
• Write sales and customer reports and make recommendations for improvements
• Interact with customers and resolve complaints or grievances

Job description

Socket.dev is seeking a Retail Store Assistant Manager to help organize and run our retail stores and cover for the store manager as needed. The role focuses on leading the sales team to achieve efficiency and high customer satisfaction in a fast-paced environment.

The position requires strong communication, customer service excellence, and solid knowledge of merchandising and display practices. You will supervise staff, review performance, and collaborate on team goals while ensuring product