Retail Assistant Manager — Lead Team & Brand Experience

Madewell; Oak Brook (IL); On-site; USD 55,875,000 - 69,773,000; Full time

Benefits offered by this job

Base pay bonus

Product discounts

401(k) plan

Medical insurance

PTO & holidays

Job summary

Madewell is seeking an Assistant Manager to join the Oak Brook store leadership team. You will drive profitability through authentic customer connections and strong community engagement, while coaching the sales team for peak performance and collaborating with leadership on strategies.

You will also lead various store activities, including recruiting, training, and ensuring exceptional customer service, with flexibility to assume multiple roles on the sales floor.

Qualifications

• 1-2 years of retail management experience with a similar scope.
• Proven ability to coach and develop sales teams.
• Strong customer focus and brand alignment.

Responsibilities

• Support the Store Director & Associate Store Manager to directly impact business results with a meaningful connection to every aspect of the brand while maximizing profitability.
• Own your designated division of responsibility (Visual Merchandising, Operations, HR, Service & Selling, etc.)
• Manage store operations, systems, and technology while ensuring accountability.
• Assist Store Director & Associate Store Manager with recruiting, training and development efforts, if needed.
• Partner with Store Director and Associate Store Manager to curate a collaborative working environment for all associates.
• Ensure the team is always on track to exceed goals and provide best-in-class customer service.
• Lead fit sessions that boost product knowledge for associates to elevate authentic customer connection.
• Come up with innovative ways to engage the community and build loyalty through events.
• Can step into a variety of roles on the sales floor, if needed.

Skills

Retail management

Customer service

Team leadership

Scheduling

Job description

Madewell is seeking an Assistant Manager to join the Oak Brook store leadership team. You will drive profitability through authentic customer connections and strong community engagement, while coaching the sales team for peak performance and collaborating with leadership on strategies.

You will also lead various store activities, including recruiting, training, and ensuring exceptional customer service, with flexibility to assume multiple roles on the sales floor.