Retail Assistant Manager: Lead Store Ops & Service

JD Sports NA; Carlsbad (NM); On-site; USD 19,000 - 26,000; Full time

Job summary

Hibbett I City Gear in Carlsbad, NM is hiring an Assistant Manager to support daily store operations and customer service excellence. You will assist the Store Manager with selling, restocking, merchandising, and scheduling while acting as the supervisor in the Store Manager's absence.

The role emphasizes leadership, product knowledge across departments, and maintaining profitability with strong attention to detail and adherence to policies.

Qualifications

• Experience in a retail environment, preferably footwear/apparel.
• Strong customer service focus and ability to upsell.
• Ability to supervise staff and communicate clearly.
• Knowledge of store operations, scheduling, and merchandising.
• Attention to inventory and profitability in all departments.

Responsibilities

• Assist Store Manager with selling, restocking, merchandising, ordering, and scheduling.
• Act as supervisor in Store Manager's absence and support staff.
• Provide guidance to employees and customers across departments.
• Ensure quality customer service per company standards.
• Protect assets and maintain internal controls and reporting.

Skills

Retail experience

Customer service

Team leadership

Store operations

Inventory awareness

Communication skills

Job description

Hibbett I City Gear in Carlsbad, NM is hiring an Assistant Manager to support daily store operations and customer service excellence. You will assist the Store Manager with selling, restocking, merchandising, and scheduling while acting as the supervisor in the Store Manager's absence.

The role emphasizes leadership, product knowledge across departments, and maintaining profitability with strong attention to detail and adherence to policies.