Retail Assistant Manager: Lead Store Ops & Guest Experience

Kimbrell’s Home Furnishings (Furniture Distributors, Inc.); Albemarle (NC); On-site; USD 42,000 - 66,000; Full time

Benefits offered by this job

Health insurance

Opportunity for advancement

Paid time off

Training & development

Vision insurance

401(k) matching

Bonus based on performance

Dental insurance

Employee discounts

Job summary

Kimbrell’s Furniture is seeking an Assistant Store Manager in North Carolina to assist the Store Manager with daily store operations, credit functions, and team performance. You will drive sales, coach staff, and ensure a high standard of customer service while maintaining financial controls and compliance.

The role emphasizes leadership, accountability, and a positive, results-driven store environment with opportunities for advancement and ongoing training.

Qualifications

• High school diploma or equivalent preferred; equivalent combination of education and relevant experience will be considered
• Prior leadership or supervisory experience in retail or a related environment preferred
• Experience with sales, customer service, and/or credit or collections processes preferred
• Ability to handle cash, perform basic financial transactions, and maintain accurate records
• Ability to lift or move up to 50 pounds as needed
• Ability to operate company vehicles when required
• Demonstrated ability to lead teams and support business operations effectively
• Bilingual (English-Spanish) ability may be a plus based on specific store staffing needs

Responsibilities

• Support overall store operations, ensuring adherence to company policies, procedures, and performance expectations
• Lead, coach, and develop team members to achieve operational, sales, and customer service goals
• Provide performance feedback and assist with employee relations, including coaching and disciplinary actions as needed
• Supervise store operations and staff in the absence of the Store Manager
• Ensure a high-quality customer experience through professional service, showroom presentation, and active merchandising support
• Assist with showroom organization, product placement, and maintaining clean, sales-ready displays
• Drive sales growth through customer engagement, promotional support, and community involvement
• Support sales activities, including assisting customers and ensuring team execution of the company sales model
• Oversee credit and collection processes, ensuring compliance with company policies and applicable laws
• Assist with customer account management, contract negotiation, and documentation accuracy
• Maintain financial controls, including cash handling, payment processing, deposits, and recordkeeping
• Ensure proper handling of customer information in compliance with privacy regulations
• Support administrative functions, reporting, and daily store organization
• Maintain a safe, organized work environment and assist with operational tasks, including light merchandise handling as needed
• Perform other duties as assigned

Skills

Leadership

Team development

Customer service

Credit/collections knowledge

Integrity

Organizational skills

Communication

Cash handling

Multitasking

Education

High school diploma or equivalent

Job description

Kimbrell’s Furniture is seeking an Assistant Store Manager in North Carolina to assist the Store Manager with daily store operations, credit functions, and team performance. You will drive sales, coach staff, and ensure a high standard of customer service while maintaining financial controls and compliance.

The role emphasizes leadership, accountability, and a positive, results-driven store environment with opportunities for advancement and ongoing training.